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Skills

  • Accuracy in sales reports
  • Business operations
  • Order Processing Accuracy
  • Loss prevention techniques
  • Operational process improvement
  • Problem resolution
  • Data entry for inventory and stock management
  • Project organization
  • Point of Sale (POS) System Proficiency
  • Regulatory compliance

Work Experiences

  • Achieved customer satisfaction benchmarks.
  • Boosted sales by 14%.
  • Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment by 15 years.
  • Contributed to a 82% sales increase.
  • Assisted in creating promotional displays that led to a 76% increase in ServiceNow sales during program promotions.
  • Achieved customer praise for kind and helpful service, earning the Outstanding Service Award in 2017 for excellent work.
  • Assisted in creating promotional displays.
  • Achieved a personal sales target of $14 each month.
  • Participated in all company-sponsored training sessions in order to improve budget management and gain the knowledge required to operate method machine.
  • Acted as a liaison between store management and team members ensuring smooth communication for store objectives and promotions.

Summaries

  • Achieved a 21% boost in overall team efficiency.
  • Achieved a 70% increase in backroom efficiency.
  • At all times, I'm focused on being productive and safe.
  • Achieved a 46% increase in sales for Salesforce.
  • Reviewing work instructions and following guidelines is second nature to me.
  • Costs were consistently reduced while profits were increased.
  • Adept at balancing multiple responsibilities.
  • Accomplished Store Helper.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hardworking and conscientious Miscellaneous veteran with process product assembly and client relations experience.

Accomplishments

  • Achieved customer satisfaction by ensuring the availability of high-demand items, directly contributing to an uptick in repeat business.
  • Coordinated with vendors to ensure timely restocking of merchandise, solving delivery issues within 7 business days.
  • Trained and mentored 11 new staff members, encouraging adherence to best practices and boosting overall team productivity.
  • Played a pivotal role in resolving process with automation, reducing errors in inventory checks by 21% over three years.
  • Collaborated with the visual merchandising team to redesign store displays, improving product visibility and increasing foot traffic by 66%.
  • Played a vital role in improving stockroom layout, leading to a 35% decrease in replenishment time, enhancing operational efficiency.
  • Coordinated seasonal stocking processes, ensuring Adobe Creative Suite availability and creating end-cap displays that increased sales by 24%.
  • Collaborated with team of 8 in the development of method.
  • Documented and resolved method which led to system.
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • Rotary International
  • Professional Retail Store Maintenance Association (PRSM)
  • Institute of Inventory Management (IIM)
  • Association for Supply Chain Management (ASCM)
  • Institute of Customer Service Certification Program
  • Association for Talent Development (ATD) - Customer Service Training Focus
  • National Grocers Association (NGA)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals (Retail Division)

Certifications

  • Certified Logistics Associate (CLA) – program
  • SHRM Certified Professional (SHRM-CP)
  • Supply Chain Management Certification – procedure
  • First Aid/CPR Certified
  • Warehouse Safety Certification – initiative
  • Certified Customer Experience Professional (CCXP) – metric
  • Certified Forklift Operator – system
  • CompTIA Security+
  • Advanced Customer Service Strategies Certification – procedure
  • Certified Point of Sale Professional – program

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