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Skills

  • Operational improvement
  • Preventive and reparative maintenance
  • Painting
  • Budgets
  • Installation and upgrade of vending hardware
  • Drywalling
  • Energy management and operational cost reduction
  • Advanced problem-solving under pressure
  • Field technician route optimization
  • Detailed technical record-keeping

Work Experiences

  • Finished procedure repair projects on time and on budget, resulting in an increase of 14% in new client referrals.
  • Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
  • Achieved a 50% reduction in time-to-repair metrics.
  • Kept the restrooms running smoothly by fixing leaking faucets, clogged toilets, and other issues.
  • Addressed vending service needs.
  • Using the procedure troubleshooting method, I was able to successfully resolve method issues.
  • Boosted revenue across all serviced machines.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 7% increase in overall employee satisfaction.
  • Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
  • Devised a new method for streamlining system processes and boosting workflow by 17%.

Summaries

  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Training new employees on responsibilities and company work ethics is something I've done before.
  • Professional with a positive attitude who promotes excellent attendance and is willing to assist team members in completing assigned tasks.
  • Reliable Maintenance Worker with experience using floor polishers, moving heavy furniture, and repairing roofs and ceilings in a safe manner.
  • Employee who has spent over 10 years effectively and efficiently carrying out oral and written instructions.
  • Strengths in project management and vendor management backed up by Manufacturing and Production training.
  • Individual who is communicative and skilled in cross-functional collaboration and stakeholder engagement.
  • Reviewing highly technical documentation to assess scope and develop repair strategy is second nature to me.
  • Achieved satisfaction rates over 71%.
  • Achieved Top Performer.

Accomplishments

  • Documented and resolved method which led to framework.
  • Conducted quality control checks on all new installations, ensuring machines met established operational standards and reducing client complaints by 72%.
  • Automated daily maintenance workflows using ServiceNow, improving operational efficiency and reducing time spent on routine tasks by 69% per machine.
  • Optimized calibration for vending machine motor and sensors, increasing monthly transactions by $5 per machine.
  • Optimized component replacement processes, which cut machine downtime by 17% per occurrence, ensuring operational uptime across all managed machines.
  • Managed on-site inventory and restocking procedures for 16 vending machines, achieving re-stock accuracy rates of 47%.
  • Supervised the safe installation and operation of vending machines at Columbus, ensuring all machines adhered to necessary compliance and security regulations.
  • Developed and implemented maintenance logs which tracked 11 different vending machine models, decreasing repeat mechanical failures by 27% over the course of several months.
  • Installed and configured cashless payment systems on 3 vending machines, increasing transaction volume by 56% over 6 months.
  • Led the overhaul of 3 older vending machine models, integrating more modern technologies and extending machine life by 18 months.

Affiliations

  • Technicians Service Professionals Network
  • Automated Retail Association
  • International Association for Automated Retail Equipment
  • Certified Vending Machine Technician Association (CVMTA)
  • American Marketing Association
  • Jaycees
  • Rotary International
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Vending Machine Route Operators Association

Certifications

  • Certification in Ethernet Wiring Techniques
  • Customer Service Excellence Certification Summit Group
  • Service Plus Technical Training on Vending Equipment - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • EPA Section 608 Technician Certification (for Refrigeration Systems)
  • Certified Electronics Technician (CET) - Associate Level by ETA International
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Mechanical Systems Troubleshooter (CMST)
  • Project Management Professional (PMP)

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