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Skills

  • Social media networking
  • Multi-Task Management
  • Client networking
  • Project management
  • Operational improvement
  • Business operations
  • Company culture and values
  • Public interaction
  • Vendor negotiation
  • Travel agency experience

Work Experiences

  • Established
  • Kept track of everything.
  • Made a decision.
  • Filled in project gaps and kept up to date on airline regulations, tariffs, and travel laws.
  • Had a consistent track record of completing projects on time and within budget.
  • Incorporated
  • Improved customer satisfaction ratings by conducting research on travel options, negotiating rates, presenting the best deals, and quickly resolving issues.
  • Solved
  • Worked with coworkers to implement best practices across the department and meet or exceed team objectives.
  • Resolved financial inconsistencies by collecting unpaid fees, processing refunds, and delivering travel documents.

Summaries

  • Quick to pick up new skills and eager to join a customer service-oriented team.
  • A friendly travel agent who is used to working in a fast-paced, deadline-driven environment.
  • In the role of tour guide, I'd like to put my dynamic presentation skills to use.
  • Natural leader dedicated to providing exceptional service.
  • The accommodating hotel concierge is proactive in assisting guests in selecting the best dining and entertainment options available in Chicago.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • Looking to work for a company as a tour guide, educating both visitors and locals.

Accomplishments

  • Coordinated travel arrangements for high-net-worth clients, securing luxury accommodations and amenities, increasing client retention by 73%.
  • Advised
  • Collaborated with foreign tour operators to create fully inclusive travel packages, resulting in a 27% increase in international bookings over 2021.
  • Established
  • Collaborated with team of 13 in the development of category.
  • Resolved product issue through consumer testing.
  • Solved
  • Achieved Scrum Master to enhance travel consulting skills, resulting in a 64% increase in referral business.
  • Maintained a guest satisfaction rating of greater than 8% since procedure.
  • Created detailed client reports and travel budgets, ensuring 100% compliance with corporate travel policies and procedures.

Affiliations

  • Association of Destination Management Executives International (ADMEI)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • American Medical Informatics Association
  • Certified Travel Associate (CTA) through The Travel Institute
  • National Tour Association (NTA) Member
  • Member of International Ecotourism Society (TIES)
  • Project Management Institute
  • Toastmasters

Certifications

  • IATA Travel and Tourism Certification
  • Diversity & Inclusion Travel Certification
  • Certified Cruises Counsellor (CCC)
  • Adventure Travel Leader Certification
  • Certified Protection Officer (CPO)
  • Galileo GDS Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Luxury Travel Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sandals Specialist (CSS)

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