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Skills

  • Operational improvement
  • Operational management
  • Contract negotiation/review/drafting
  • Pet charting information
  • Budgets
  • Contract auditing
  • Sales data analysis
  • Business Development
  • Customer service excellence
  • Multi-Task Management

Work Experiences

  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 4% or higher.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Lead Assistant Manager every the past year.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Assisted Lead Assistant Manager with new hire processing and training programs that were already in place.
  • Collaborated with managers to spot sales trends and brand initiatives and capitalize on them.
  • Had planned ahead.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Solved
  • Got better.

Summaries

  • Focused on customer service
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Positive and conscientious standard professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Motivated underperforming team members, transforming operations and achieving 44% improvement in overall team performance within the past year.
  • Effectively mediated and resolved process, improving team morale and ensuring minimal operational disruptions.
  • Spearheaded the successful execution of a $10 budget, reducing operational costs by 22% while achieving year-end surplus.
  • Reduced operational bottlenecks by revising process workflows, resulting in a 34% faster order fulfillment time.
  • Trained over 12 new hires in customer service protocols, leading to a consistent 61% improvement in customer interaction quality.
  • Conducted staff performance reviews, implementing development plans that resulted in a 18% average improvement in employee KPIs.
  • Devised and executed promotional campaigns, boosting in-store sales of Adobe Creative Suite by 69% within several months.
  • Directed crisis-management efforts for operational disruptions, minimizing downtime by 76% while ensuring continuity in service delivery.
  • Mentored and developed a team of 18 junior managers, resulting in a 16% increase in leadership readiness within 18 months.
  • Implemented staff training programs, increasing operational efficiency by 72% across 2 locations.

Affiliations

  • Association of Information Technology Professionals
  • Women in Retail Leadership Circle
  • Society for Human Resource Management (SHRM)
  • Certified Professional in Supply Management (CPSM)
  • Freemason
  • American Society for Training & Development (ASTD)
  • American Association of Professional Coaches (AAPC)
  • Association for Supply Chain Management (APICS)
  • National Council of Executives in Retail Operations
  • Institute of Supply Chain Management (ISM)

Certifications

  • Certified Store Manager (CSM) by National Retail Federation 2024
  • Certified Retail Supervisor (CRS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Inventory Control Specialist (CICS)
  • Certified Sales Trainer (CST)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Salesforce
  • Leadership Development Certificate - metric

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