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Skills

  • Departmental productivity improvement
  • Staff training/development
  • Client account management
  • Coaching and mentoring
  • Customer service
  • Team building
  • First Aid/CPR
  • Budget development
  • Business operations
  • Stakeholder relations

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created and implemented new policies to increase productivity and lower overall process costs.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Worked with assistant managers to open and close the initiative office, as well as handle large transactions and inventory management.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Composed persona with a strong sense of motivation.
  • Achieved a 31% reduction in processing times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Royalty Operations Manager.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Within Miscellaneous, senior Royalty Operations Manager and outstanding performer in workflow optimization and data analysis.

Accomplishments

  • Enhanced royalty operations workflow, leading to a time savings of 44% and a reduction in staff overtime hours.
  • Worked closely with 9 artists and management teams to validate royalty calculations, increasing overall satisfaction ratings by 69% points.
  • Optimized royalty statement generation for 13 artist accounts, reducing discrepancies by 73% over 6 months.
  • Developed a royalty structure for a new international licensing agreement, generating an additional $4 in yearly revenue.
  • Consulted with international financial teams to seamlessly integrate royalty structures from procedure, reducing compliance violations.
  • Identified billing discrepancies in royalty reports, recovering $9 in unpaid royalties for Summit Group.
  • Led team responsible for processing 6 international royalty agreements per quarter, improving efficiency by 60%.
  • Ensured the timely processing and payment of royalties across 9 territories, reducing delays by 77%.
  • Trained 17 team members on new royalty software, cutting manual processing errors by 82% across 15 departments.
  • Consolidated royalty reporting across 7 departments, delivering detailed revenue reports that improved accuracy by 20%.

Affiliations

  • Council of International Royalty Accounting Standards (CIRAS)
  • International Federation of the Phonographic Industry (IFPI) Membership
  • Affinity Music Rights Administrators Association
  • Global Music Rights Management Coalition
  • Institute of Financial Operations and Automated Accounting (IFOA)
  • Society for International Music Business Professionals
  • Society for Broadcasting and Licensing Professionals
  • Digital Rights Management & Royalties Professionals Group
  • Association of Information Technology Professionals
  • Association for Music Licensing Compliance (AMLC)

Certifications

  • Certification in Contract Management (CCM) - Cedar Works
  • Certified Revenue Cycle Representative (CRCR) - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Data Analytics Certificate - Brightline
  • Certified Public Accountant
  • Chartered Global Management Accountant (CGMA)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Management Accountant (CMA) - Ironclad Systems

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