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Skills

  • Operational improvement
  • Attention to detail
  • Productivity improvement
  • Communications
  • Product displays
  • Workload balancing
  • Customer retention strategies
  • Business operations
  • Interpersonal communication
  • Task prioritization

Work Experiences

  • Delivered an average of 14 orders per hour.
  • Oversaw product transitions from the warehouse to the customer's location, including loading and unloading according to specifications.
  • Cut average delivery times by 56%.
  • Collaborated with warehouse and dispatch staff to address logistical challenges, cutting delivery errors by 21%.
  • Addressed order errors and delayed deliveries.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Kept accurate records of all purchases by documenting orders, collecting payments, and issuing receipts.
  • Workday, HubSpot, and Jira were among the products I represented.
  • Delivered 17 pizzas successfully.
  • Achieved a 36% improvement in customer ratings.

Summaries

  • Ambitious and thorough Pizza Driver, consistently increasing average ticket sizes by $6 through effective cross-selling of additional menu items during deliveries.
  • Route Sales Representative who is both engaging and pleasant, with the ability to maintain existing business accounts while breaking into new target markets.
  • Successfully managing profitable framework routes as a member of the sales team with a lot of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with experience establishing high-value territories and a passion for business development.
  • Adept at prioritizing delivery routes and services.
  • Capable of effectively responding to customer feedback and complaints, resolving issues quickly, and maintaining customer satisfaction.
  • Determined and dependable program leader with exceptional customer service abilities.
  • Achieved recognition by more than 18 loyal repeat customers.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained 2 new drivers on company protocols, proper delivery practices, and customer service standards to ensure continuity of high performance.
  • Achieved 77% reduction in delivery delays by strategizing optimal routes, improving customer retention in a key service area.
  • Provided delivery updates to waiting customers, reducing inbound inquiry calls by 64% and improving customer communication.
  • Enhanced route efficiency by discovering shortcuts and implementing new paths, reducing overall delivery time by 81%.
  • Promoted special offers and upsell opportunities to customers, increasing total order value by an average of $8 per delivery.
  • Earned 'Top Driver' recognition for increasing repeat customer orders by 78% through exceptional service and on-time deliveries.
  • Operated a point-of-sale system to calculate accurate bills, process tips, and track customer payments, improving cash management by 15%.
  • Improved and maintained a perfect vehicle inspection record, reducing risk of delivery delays and accident liabilities.
  • Assisted in bolstering order accuracy by 32% through improved coordination with store staff and attention to customer notes.
  • Optimized shift planning and workload distribution, reducing overtime costs and improving driver efficiency by 46%.

Affiliations

  • Delivery Planning and Optimization Course Completed - Local Harbor & Co.
  • International Pizza Delivery Alliance (IPDA)
  • Road Safety Authority Certified Training Program
  • Participant, Local Chamber of Commerce Small Business Forum
  • Certified Food Handler - Illinois Health Department
  • Local Chapter - Phoenix Courier Association
  • Project Management Institute
  • Local Drivers Union Member method
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Certified Professional Food Manager (CPFM), 2015
  • ServSafe Food Handler Certification 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Safe Food Transport Specialist Certification - Lakeside Partners - 2018
  • Customer Satisfaction Specialist Certification by Harbor & Co. - 2016
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Route Planning and Navigation by Northwind - 2016
  • Certified Public Accountant (CPA)
  • Certified in Food Safety and Sanitation by Vantage - 2019

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