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Skills

  • Problem resolution
  • Presentation design
  • Scheduling
  • Process improvement
  • Analytics and trend reporting
  • Business operations
  • Documentation and control
  • Cross-functional team leadership
  • Risk mitigation strategies
  • Relationship development

Work Experiences

  • Organized program meetings for 6 Disputes Specialists and coordinated the availability of conference rooms for attendees every the past year.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Restructured installation processes and staff teams, resulting in a 9% increase in productivity.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Collaborated with finance, compliance, and customer service.
  • Avoided up to $8 in operational losses.
  • Analyzed dispute case studies from internal and external sources to improve policy recommendations, contributing to regulatory compliance.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.

Summaries

  • Adaptable person with team leadership and vendor management abilities.
  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Disputes Specialist is a multi-talented Disputes Specialist who is consistently rewarded for planning and operational improvements.
  • Meticulous Disputes Specialist capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Within Miscellaneous, senior Disputes Specialist and outstanding performer in quality assurance and data analysis.
  • Workday expert with database management experience.
  • Professional in office management and administration with 10 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Developed a comprehensive dispute resolution process across 11 departments, leading to a 28% reduction in unresolved cases within 6 months.
  • Collaborated with the finance department to decrease aged disputes by 65%, improving company-wide cash flow by $5.
  • Collaborated with team of 15 in the development of system.
  • Optimized the workflow for handling supplier disputes, reducing response time by 66%, further ensuring timely resolution.
  • Streamlined the internal communication process between customer service and accounting for payment disputes, decreasing the average time to resolution by two years.
  • Analyzed dispute trends across 16 customer accounts, leading to the implementation of a dispute prevention strategy that reduced complaints by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced the dispute resolution case triage system, decreasing the average resolution time by one year for critical cases.
  • Implemented an automated dispute tracking system, reducing manual entry errors by 30% and improving resolution rates across all cases.
  • Developed a series of customer-focused communication templates, decreasing escalations to litigation by 72%.

Affiliations

  • International Ombudsman Association (IOA)
  • American Medical Informatics Association
  • Financial Services Compliance Group
  • International Association of Administrative Professionals
  • Business Process Management Institute
  • Corporate Finance Institute (CFI) Certification Programs
  • Society of Women Engineers
  • Customer Experience Professionals Association (CXPA)
  • Credit Research Foundation Membership
  • Society for Consumer Affairs Professionals in Business (SOCAP)

Certifications

  • Certified Compliance & Ethics Professional (CCEP)
  • CompTIA Security+
  • Chartered Global Management Accountant (CGMA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Certificate in Dispute Resolution - process
  • Certified Billing & Coding Specialist (CBCS)
  • Payment Card Industry Professional (PCIP)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Microsoft Certified Systems Engineer (MCSE)

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