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Skills

  • Calendar coordination
  • Team management
  • MS Office
  • First Aid/CPR
  • Clerical support in high-stress environments
  • Process improvement
  • Client relationship management
  • Supervision
  • Case law and statutory research
  • Task prioritization

Work Experiences

  • Collaborated with the IT department to introduce e-discovery software, effectively managing 8 gigabytes of data for comprehensive legal review.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Acted as first point of contact for clients, maintaining professional and empathetic communication, improving overall client satisfaction scores by 19% within three years.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Assisted a group of 8 lawyers in the practice of process law.
  • Oversaw the delivery of category project by metric team, which resulted in system.
  • Transported Tableau to 18 months customer locations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Legal Secretary with a positive attitude and a track record of success working in large corporate offices.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Coordinated trial preparations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Litigation Administrative Assistant is a multi-talented Litigation Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Litigation Administrative Assistant with 3 years of successful cross-functional collaboration and performance reporting experience.
  • Cut training time by 73%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved savings within two years.

Accomplishments

  • Prepared and handled confidential litigation files with Tableau, reducing document processing time by 57% and ensuring compliance with retention policies.
  • Documented and resolved procedure which led to metric.
  • Facilitated the resolution of billing discrepancies with external clients, resulting in a 62% improvement in payment timeliness over 6 months.
  • Collaborated with litigation teams to prepare discovery requests and responses, ensuring compliance with legal standards and reducing error rates by 65%.
  • Instituted a performance monitoring system in the billing department, decreasing invoicing errors by 17% and improving team productivity across 3 cases.
  • Optimized attorney travel schedules by identifying and reducing inefficiencies, saving an average of $13 per trip.
  • Managed billing processes for 2 clients, correcting invoicing errors that improved payment collection rate by 70%.
  • Collaborated with attorneys on the preparation and submission of contracts, agreements, and affidavits, reducing processing error rate by 64% per quarter.
  • Scheduled hearings, depositions, and client meetings for up to 12 attorneys, optimizing time use and reducing calendar conflicts by 79% per week.
  • Coordinated with experts and witnesses during trial preparation, ensuring timely provision of evidence and factual support in 4 cases per month.

Affiliations

  • Paralegal Division of the Texas Bar
  • Lions Club
  • Affiliate, Legal IT Professionals
  • Society of Women Engineers
  • International Practice Management Association (IPMA)
  • Association for Computing Machinery
  • Legal Marketing Association (LMA)
  • Membership in the Public Law Interest Research Group (PIRG)
  • Rotary International
  • American Association of Law Libraries (AALL)

Certifications

  • Certified Public Accountant
  • Certificate in Legal Office Procedures - category
  • Certificate in Legal Ethics - Brightline
  • ServSafe
  • Certified E-Filing Services Provider (CEPSP) - process
  • EFiling and eDiscovery Specialist Certification - metric
  • Legal Research & Writing Certificate - metric
  • SHRM Certified Professional (SHRM-CP)
  • Certified Legal Manager (CLM) – Association of Legal Administrators (ALA)
  • Apple Certified Associate (ACA)

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