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Skills

  • Project organization
  • Report writing and documentation
  • Cross-functional team collaboration
  • E-commerce order fulfillment
  • Commercial invoices
  • Inventory reconciliation
  • MS Excel
  • Regulatory compliance
  • Project management
  • Data analysis and trend forecasting

Work Experiences

  • Communicated resolutions to external customers.
  • Achieved faster delivery.
  • Stayed up to date on new product offerings and order provisioning process changes.
  • Contributed to a 83% year-over-year growth in revenue.
  • Coordinated orders across departments.
  • Went over order terms and conditions with customers to make sure they were in line with company policy.
  • Checked orders for accuracy, errors, and omissions in order to reduce the number of incorrect shipments.
  • Use SAP to update status reports so that I can keep track of project progress and deadlines.
  • Assisted in the development of SOP documents for order management.
  • Accommodated special client requests.

Summaries

  • Achieved 47% order accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 39% reduction in errors.
  • Excels in high-volume environments that require multitasking abilities and a dedication to customer satisfaction.
  • Working efficiently on multiple projects at the same time while clearly explaining rules and procedures to the general public.
  • Well-versed in the use of Salesforce to record data and generate reports.
  • While creating and maintaining a well-organized workflow, multitasks, prioritizes, and solves problems.
  • Over 5 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Within Miscellaneous, senior Order Management Coordinator and outstanding performer in team leadership and client relations.
  • Adept at identifying order errors.

Accomplishments

  • Resolved product issue through consumer testing.
  • Reduced operational backlogs by 47% through the design and implementation of a new order assessment workflow using Adobe Creative Suite.
  • Troubleshot and resolved shipment delays using Jira, positively impacting customer satisfaction scores by 15%.
  • Optimized ERP processes to streamline communication across inventory, sales, and warehouse teams, leading to a 50% increase in order accuracy.
  • Developed an order tracking system within Adobe Creative Suite that increased the order visibility for customers, reducing inquiries by 21%.
  • Documented and resolved category which led to standard.
  • Re-engineered return logistics for damaged or defective items, lowering associated warehousing costs by 69%.
  • Spearheaded vendor performance assessments and negotiated new contracts, driving down freight costs by 54%.
  • Implemented a streamlined process for order entry and tracking using process, significantly lowering manual data entry errors by 54%.
  • Resolved purchase order discrepancies in partnership with the procurement team, resulting in a reduction of payment delays by 18%.

Affiliations

  • Joined the Association for Operations Management (OMA) to gain insight into best order management practices, 2015
  • Association for Order Fulfillment and Management Professionals (AOFP) affiliate
  • American Medical Informatics Association
  • Obtained Inventory and Operations Planning Certification (IOPC) in 2016
  • Member, Council of Supply Chain Management Professionals (CSCMP)
  • Completed Certified Logistics, Transportation, and Distribution (CLTD) training from APICS
  • National Association of Social Workers
  • Member of the European Logistics Association (ELA) to better understand cross-border order management challenges
  • Participates in task force on supply chain optimization within the Manufacturing Leadership Council
  • Rotary International

Certifications

  • ServSafe
  • Microsoft Office Specialist (MOS) in Excel
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certificate in Supply Chain Analytics by system
  • Customer Service Operations Professional (CSOP) Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Inventory Management Certification by APICS

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