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Skills

  • Vendor Portals
  • Inventory reconciliation
  • Team building
  • Continuous process improvement (CPI)
  • Cross-functional team collaboration
  • Cost reduction strategies for shipping
  • Customer escalation management and resolution
  • MS Excel
  • Warehouse flow
  • Key account management

Work Experiences

  • Checked orders for accuracy, errors, and omissions in order to reduce the number of incorrect shipments.
  • Boosted client retention by 77%.
  • Achieved faster delivery.
  • Coordinated between sales, finance, and production teams.
  • Contributed to a 57% year-over-year growth in revenue by ensuring the timely completion of high-volume orders.
  • Sent emails to customers to update them on order status and to let them know if there were any back-orders or shipping delays.
  • Achieved results across three years.
  • Stayed up to date on new product offerings and order provisioning process changes.
  • Accommodated special client requests.
  • Contributed to a 83% year-over-year growth in revenue.

Summaries

  • Adaptable and results-driven.
  • Over 5 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excels in high-volume environments that require multitasking abilities and a dedication to customer satisfaction.
  • Astute professional with a 12-year career as Order Management Coordinator in the process industry.
  • In dynamic environments, resilient and adaptable.
  • Accomplished in managing high-volume international orders, ensuring compliance with import/export regulations and reducing shipping delays for global clients.
  • Order Management Coordinator who is detail-oriented and has 5 years of experience assisting with category production oversight.
  • Adept at identifying and resolving order errors, consistently reducing fulfillment mistakes by 82% and ensuring compliance with quality standards.
  • Achieved high accuracy rates.

Accomplishments

  • Created real-time dashboard via Jira to track order status and fulfillment rates, driving 52% improvement in cross-functional transparency.
  • Developed and implemented continuous improvement measures to reduce return and exchange processing time by 74%, enhancing customer retention.
  • Introduced a series of metrics for monitoring supplier lead times, driving down delays by 15% and improving workflow synchronization.
  • Developed an order tracking system within Adobe Creative Suite that increased the order visibility for customers, reducing inquiries by 21%.
  • Facilitated seamless cross-departmental communication regarding shipment updates, leading to a 38% reduction in delayed orders.
  • Documented and resolved category which led to standard.
  • Partnered with suppliers to implement demand-based replenishment schedules, reducing overstock by 64%.
  • Implemented a streamlined process for order entry and tracking using process, significantly lowering manual data entry errors by 54%.
  • Created a comprehensive freight cost reporting tool within ServiceNow that provided the finance team with real-time, actionable data on delivery expenses.
  • Played a critical role in the completion of ERP system migrations, avoiding disruptions to order placement and fulfillment processes during three years.

Affiliations

  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Project Management Institute
  • International Association of Administrative Professionals
  • Freemason
  • Member of the European Logistics Association (ELA) to better understand cross-border order management challenges
  • Association for Order Fulfillment and Management Professionals (AOFP) affiliate
  • Attends monthly meetings with the Procurement Leaders Organization to share insights on sourcing and order management
  • Toastmasters
  • Affiliated with the Institute for Supply Management (ISM) since 2020

Certifications

  • Microsoft Office Specialist (MOS) in Excel
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Cisco Certified Network Associate (CCNA)
  • Certified Kaizen Facilitator (CKF)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Export Specialist (CES) by NCBFAA
  • Certified Public Accountant
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)

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