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Skills

  • Credit and collections
  • Computer literate
  • Written and verbal communication
  • Client needs assessments
  • Operational improvement
  • Multi-Task Management
  • Communications
  • Positive learning process
  • Metric equipment
  • Excel in framework

Work Experiences

  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created multi-threaded admin web applications based on process.
  • Coordinated team development activities and trainings with senior case managers.
  • Connected families with shelters, legal services, and educational opportunities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed parolee homelessness.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Goal-oriented with experience in case management and collaborative support with social service agencies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Clear understanding of cross-functional collaboration and data analysis as well as team leadership training.
  • Motivated Parole Officer with experience managing large-scale projects, including budgeting and administration.
  • Professional with 13 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved Innovation Award.

Accomplishments

  • Collaborated with local employers to develop job placement opportunities, successfully placing 10 parolees in long-term employment.
  • Facilitated rehabilitation plans for high-risk offenders, collaborating with law enforcement to ensure smooth reintegration into society.
  • Collaborated with probation and parole teams to establish a risk mitigation strategy for procedure, decreasing overall violation instances by 85%.
  • Increased parolee compliance with monitoring protocols by 78% by updating GPS tracking management procedures.
  • Managed high-profile cases of violent offenders and devised behavioral intervention strategies that resulted in 51% successful rehabilitation outcomes.
  • Designed and maintained a report system tracking parolee progress, reducing paperwork errors by 40% and improving case management efficiency.
  • Provided expert testimony in 2 court cases, contributing to decisions that resulted in effective and rehabilitative sentencing outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced recidivism rates by 53% through implementation of targeted behavioral interventions in collaboration with mental health providers.
  • Improved reporting and documentation processes by integrating Power BI, reducing case documentation errors by 51%.

Affiliations

  • Council of State Governments Justice Center
  • Justice Research and Statistics Association (JRSA)
  • International Council of Nurses
  • Toastmasters
  • Project Management Institute
  • National Gang Crime Research Center (NGCRC)
  • Association for the Treatment of Sexual Abusers (ATSA)
  • Association for Computing Machinery
  • International Association for Correctional and Forensic Psychology (IACFP)
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certification in Cognitive Behavioral Therapy for Corrections
  • Probation and Parole Officer Certification by North Carolina
  • Certified Anger Management Specialist (CAMS)
  • Certified Public Safety Officer by system
  • Certified Public Accountant
  • Certified Forensic Counselor by program
  • Certified Corrections Officer/Professional (CCO/CCP) by American Correctional Association (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Rehabilitation Counselor (CRC)

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