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Skills

  • Customer service
  • Mediation and crisis intervention
  • At-risk student intervention
  • Regulatory compliance
  • Professional referral network
  • Operational improvement
  • Business operations
  • Individualized education programs
  • First Aid/CPR
  • Career assessment and guidance

Work Experiences

  • Designed training for new academic advisors.
  • Advised students on postgraduate studies.
  • Achieved 79% early interventions.
  • Aligned coursework to future goals.
  • Created personalized success plans.
  • Achieved 46% of students regaining good standing within one semester.
  • Accurately assessed and resolved petitions.
  • Looked for industry trends on social media and through online sources.
  • Developed a data-driven advising model that tracked student progress and resulted in a 80% reduction in course repetition rates.
  • Oversaw the delivery of process project by initiative team, which resulted in method.

Summaries

  • Within Miscellaneous, senior Senior Academic Advisor and outstanding performer in data analysis and strategic planning.
  • Achieved 69% student satisfaction in advising services.
  • Cross-functional collaboration and performance reporting, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Advocated for student progression.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to curriculum development across 15 departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at assessing student needs.
  • Achieved a 20% improvement in retention rates at Lakeside Partners.

Accomplishments

  • Utilized Jira to track student performance and progress towards degree completion, ensuring timely interventions for at-risk students.
  • Trained and supervised a team of 4 junior advisors on best practices for student support and mentoring, increasing overall advising satisfaction rates by 76%.
  • Designed and implemented a peer tutoring program focused on stakeholder engagement, which resulted in a 34% increase in course pass rates.
  • Proactively addressed and resolved student-faculty conflicts, successfully reducing escalation to formal grievances by 60%.
  • Spearheaded the development of a peer mentorship program, resulting in an improvement in student retention rates by 37% over two years.
  • Partnered with faculty and career services to deliver co-curricular programming, creating over 3 opportunities for experiential learning.
  • Served as a primary point of contact for academic advising, successfully resolving 18 complex cases yearly by collaborating with faculty, students, and administrative staff.
  • Developed and implemented proactive advising campaigns targeting students at risk of academic ineligibility, resulting in a 47% increase in academic standing recoveries.
  • Collaborated with team of 17 in the development of standard.
  • Led a project team tasked with integrating SAP into the academic advising workflow, resulting in a 44% improvement in data accessibility and student engagement.

Affiliations

  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Student Affairs Administrators in Higher Education (NASPA)
  • National Academic Advising Association (NACADA)
  • University Diversity and Equity Committee
  • American Medical Informatics Association
  • National Association for College Admission Counseling (NACAC)
  • Academic Retention and Graduation Advisory Board at Brightline
  • American Marketing Association
  • Higher Learning Commission (HLC) Affiliates

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Career Services Provider (CCSP) - National Career Development Association (NCDA)
  • Advanced Advising Techniques Certification - category
  • Certified Public Accountant (CPA)
  • Certified College Admissions Consultant - category
  • Certificate in Diversity and Inclusion in Higher Education - Cedar Works
  • Salesforce
  • Certified Academic Coach (CAC) - program
  • Provisionally Licensed Professional Counselor (PLPC) - North Carolina
  • Title IX Coordinator Certification - procedure

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