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Skills

  • Handling confidential and sensitive packages
  • Fuel consumption monitoring and reduction
  • Customer satisfaction improvement
  • Critical thinking in delivery route challenges
  • Invoice generation
  • Process improvement
  • Supervision
  • RFI Scanners
  • Communications
  • Automated mail processing proficiency

Work Experiences

  • Conducted collaborative problem-solving sessions.
  • Collaborated with route planners.
  • Compared to the previous year.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was in charge of all tasks delegated to me, including data analysis and workflow optimization.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 37% increase in package volume.
  • Achieved a 69% reduction in package damage claims.
  • Saved money by developing functional solutions to metric problems.

Summaries

  • OSHA certified
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Mail Contractor and team leader with 11 years of experience in category settings.
  • Achieved a 56% reduction in fuel consumption.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Accomplished Mail Contractor recognized for saving $13 annually through effective operational budgeting and fuel cost reduction strategies.
  • Expert in category with a strong aptitude for spearheaded and streamlined.
  • Active leader with excellent communication and collaboration skills.
  • Strong technical skills and experience in budget management.
  • Mail Contractor with cross-functional collaboration and vendor management abilities.

Accomplishments

  • Introduced real-time GPS integration into fleet operations, improving route efficiency and shortening delivery times by 43%.
  • Implemented a comprehensive safety protocol that resulted in 7% fewer on-the-job injuries in 2022.
  • Instrumental in reducing fuel costs by 71% through re-routing and improved load distribution techniques.
  • Created documentation and reports on mail delivery metrics, helping to identify areas for improvement that resulted in 67% boost in efficiency.
  • Developed a route optimization strategy using geographic information system (GIS) data, reducing average daily driving time by 6 hours.
  • Established a mail distribution workflow that optimized sorting processes, reducing delivery time by an average of 13 hours weekly.
  • Coordinated with external partners and third-party carriers to ensure all contracts were fulfilled without service interruptions, despite a 62% increase in volume.
  • Implemented parcel scanning technology, significantly improving package accountability and reducing discrepancies by 61%.
  • Devised a program to minimize vehicle idling, reducing fuel usage by 32% and lowering company carbon footprint.
  • Collaborated with cross-departmental teams to ensure customer inquiries regarding mail status were resolved in under 14 hours, improving client relations.

Affiliations

  • Completed postal operations and customer service training offered by initiative, as part of continuous improvement efforts.
  • Received recognition at the the Pacific Northwest Mail Contractor Excellence Awards in 2017 for Outstanding Performance in Delivery Efficiency.
  • Attended annual conference of the Mail Contractors Association in 2019, focusing on technology modernization and delivery performance metrics.
  • Completed continuing education course in logistics and supply chain management with metric in 2018, specializing in rural delivery techniques.
  • Completed certification for safety compliance through the National Safety Council (NSC) in 2022.
  • Received training on conflict resolution skills as part of a professional development course offered by process in 2022.
  • Member of the American Society of Transportation and Logistics (AST&L), with continual attendance at regional meetings.
  • Active participant in logistics and supply chain management seminars hosted by Lakeside Partners in 2020, focusing on delivery-route optimization.
  • Member of the Parcel Shippers Association (PSA) since 2016, staying informed of legislative changes impacting shipping and delivery services.
  • Received training and certification from the United States Postal Service's Carrier Academy to enhance delivery and customer interaction skills.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • HAZMAT Handling Certification — Meridian
  • American Academy of Financial Management (AAFM)
  • Salesforce
  • Defensive Driving and Safety Certification - Atlanta
  • Department of Transportation (DOT) Physical Exam Certification
  • Leadership and Team Management Certification - Meridian
  • Certified Mailroom Specialist – Lakeside Partners
  • CompTIA Security+
  • Certified Quality Inspector (CQI) for Mail and Freight

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