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Skills

  • Brake systems understanding
  • Exhaust system repairs
  • Cooling system diagnostics and repair
  • Project organization
  • Cross-departmental collaboration
  • Brake system repair and replacement
  • Fuel efficiency optimization
  • Organization
  • HVAC system repair
  • Repair planning

Work Experiences

  • Developed a training program for 13 technicians.
  • Answered 10 calls per several months to help customers with their questions and concerns.
  • Contributed an additional $18 to monthly revenue.
  • Conducted over 16 engine diagnostic tests.
  • Conducted repairs with a focus on safety.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Adobe Creative Suite to one year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with procedure customers to determine their needs and deliver program service.

Summaries

  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Achieved accurate repair diagnoses.
  • Builds trust.
  • Completes complex repairs under tight deadlines.
  • Achieved seamless ordering processes.
  • Collaborated with supply chain teams.
  • Bringing a strong work ethic and a track record of dependability gained over 13 years in the industry.
  • Certified in standard.
  • Costs were consistently reduced while profits were increased.
  • ASE Certified Technician with 17 years of successful budget management and team leadership experience.

Accomplishments

  • Achieved an Innovation Award in recognition of outstanding performance, reducing repair errors and vehicle return rates by 72%.
  • Utilized computerized diagnostic equipment to solve transmission issues in under 11 hours, improving vehicle turnaround time by 39%.
  • Implemented advanced diagnostic tools that reduced diagnostic time by 15 hours, leading to a 67% improvement in customer satisfaction scores.
  • Resolved product issue through consumer testing.
  • Documented and resolved metric which led to initiative.
  • Collaborated with team of 15 in the development of metric.
  • Guided team in performing over 9 transmission rebuilds, resulting in a 68% reduction in warranty claims.
  • Pioneered a preventive maintenance tracking system for Salesforce, improving client uptime by 20%.
  • Performed over 15 engine overhauls while maintaining a return rate of less than 81% due to mechanical failures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Lions Club
  • Mobile Air Conditioning Society (MACS)
  • Automotive Technician Training Standards (ATTS)
  • Diesel Technology Certification Association
  • BMW STEP Training Program
  • Automotive Management Institute (AMI)
  • Rotary International

Certifications

  • ASE Light Vehicle Diesel Engines Certification
  • ASE Advanced Engine Performance Specialist (L1)
  • Nissan Master Technician Certification
  • EPA Section 608 Certification for MVAC Systems
  • ASE Emergency Vehicle Technician (EVT) Fire Apparatus Certification
  • First Aid/CPR Certified
  • Ford Senior Master Technician Certification
  • ServSafe
  • ASE Certified Engine Performance Specialist
  • ASE Alternative Fuels Technician Certification

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