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Skills

  • Project organization
  • Process improvement
  • Team Leadership
  • Operational improvement
  • Problem resolution
  • Attention to detail
  • High-volume transaction processing
  • Regulatory compliance
  • Customer service management
  • Customer service

Work Experiences

  • Devised and coordinated process and system strategic plans, resulting in a $5 increase in sales revenue within one year.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Assessed performance metrics.
  • Achieved this reduction over the past year.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved 16% of daily sales target by implementing a cross-promotional strategy among various in-store products.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Administered weekly team meetings to assess performance metrics, leading to an overall productivity improvement of 70%.
  • Successfully introduced new product lines that resulted in a 18% increase in annual profits.
  • Achieved zero violations during inspections.

Summaries

  • Convenience Store Student Supervisor with 13 years of experience supervising employees in standard environments.
  • Willing to put cross-functional collaboration knowledge to work for a well-established company in the Customer Service sector.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Agile and adaptable group leader with a stellar metric history, a motivational approach, and an upbeat personality.
  • Achieved a 24% reduction in conflicts.
  • Achieved a 30% increase in store sales.
  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Professional with workflow optimization and client relations abilities who is dependable and attentive.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Convenience Store Student Supervisor with 7 years of successful cross-functional collaboration and vendor management experience.

Accomplishments

  • Standardized customer service protocols, reducing average wait times by 7 minutes and improving customer satisfaction scores by 30%.
  • Achieved Outstanding Service Award for maintaining exceptional cash reconciliation accuracy over 6 months.
  • Recommended procedural changes that improved sales floor operations, cutting restocking times by 68%.
  • Reduced checkout processing time by analyzing and optimizing current POS system usage, improving customer throughput by 52%.
  • Developed weekly sales reports to identify high-demand items, reducing stockout occurrences by 12 per quarter.
  • Reduced time spent on shift handovers by 7 minutes by optimizing shift rotation procedures and communication.
  • Documented and resolved initiative which led to method.
  • Proposed and implemented a new method for handling customer returns, reducing processing time by 17 minutes and enhancing customer experience.
  • Co-developed an employee reward program that increased workplace morale and decreased turnover by 35%.
  • Trained new employees on high-volume transaction processing techniques, decreasing cash register errors by 67%.

Affiliations

  • International Council of Nurses
  • International Association of Business Communicators (IABC)
  • Project Management Institute
  • Food Industry Association (FMI)
  • National Association of Convenience Stores (NACS)
  • Council for Food Protection (CFP)
  • Cash Handling Certification 2016
  • Certified Store Manager (CSM) through National Retail Federation
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Salesforce
  • Certified Cash Handler (CCH) by International Association of Money Transfer Networks
  • Food Handler Certification by process
  • Leadership Development for Retail Professionals Ironclad Systems
  • Conflict Resolution Specialist Certification by Mediators Without Borders
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Retail Sales Leadership Certification Summit Group
  • Certified Personal Financial Counselor (CPFC)
  • POS (Point-of-Sale) System Certification QuickBooks

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