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Skills

  • Developing brand messaging
  • Cross-Promotional Strategy
  • Customer satisfaction improvement
  • Team building
  • Sales trend analysis
  • Critical thinking
  • First Aid/CPR
  • Oral and written communication
  • Marketing strategy
  • Goal Alignment with Corporate Strategies

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved zero violations during inspections.
  • Created a task schedule for Convenience Store Student Supervisors based on their individual strengths and knowledge of performance reporting.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved 16% of daily sales target by implementing a cross-promotional strategy among various in-store products.
  • Administered weekly team meetings.
  • Devised and coordinated process and system strategic plans, resulting in a $5 increase in sales revenue within one year.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Conducted research to find appropriate answers to customer questions.
  • Marked down clearance items and moved merchandise to its proper location in the store.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Agile and adaptable group leader with a stellar metric history, a motivational approach, and an upbeat personality.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Astute Convenience Store Student Supervisor who is dedicated to providing excellent customer service and assistance.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Adept at leveraging upselling techniques and POS system insights to drive store revenue growth, resulting in a $4 increase in weekly profits.
  • Aligned store objectives with corporate goals.
  • Convenience Store Student Supervisor with 13 years of experience supervising employees in standard environments.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Monitored employee compliance with health and safety regulations, resulting in a 18% reduction in workplace incidents.
  • Co-developed an employee reward program that increased workplace morale and decreased turnover by 35%.
  • Documented and resolved initiative which led to method.
  • Led a team of 17 store employees in daily operations, ensuring smooth transactions during peak hours, boosting sales by 23%.
  • Negotiated improved terms with vendors, decreasing procurement costs by 26% annually.
  • Standardized safety checklists for store equipment, reducing technical downtime by 6%.
  • Analyzed daily transaction reports to identify inconsistencies, resolving revenue discrepancies worth $33,000 over 2015 period.
  • Designed and introduced training materials on health and safety standards, achieving a CPA in workplace safety for the store.
  • Streamlined end-of-shift cash reconciliation procedures, ensuring 100% accounting accuracy over a 8-month period.
  • Reduced time spent on shift handovers by 7 minutes by optimizing shift rotation procedures and communication.

Affiliations

  • Service Leadership Association (SLA)
  • International Association of Business Communicators (IABC)
  • National Association of Social Workers
  • Retail Management Certificate Program 2022
  • Store Leadership Development Program 2015
  • Institute of Supply Chain Management (IoSCM)
  • Association for Retail Technology Standards (ARTS)
  • Cash Handling Certification 2016
  • Association of Information Technology Professionals
  • National Retail Federation Student Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Convenience Store Manager (CCSM) by NACS
  • Certified Fraud Examiner (CFE) by the Association of Certified Fraud Examiners
  • CompTIA Network+
  • Inventory and Supply Chain Management Certificate Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified eCommerce Associate Brightline
  • Leadership Development for Retail Professionals Ironclad Systems
  • Certified Store Promotions Specialist (CSPS) Brightline

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