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Skills

  • Client satisfaction tracking
  • Regulatory compliance
  • Exceptional customer service skills
  • Bilingual communication (Spanish, method)
  • ServSafe
  • Buffet management
  • Food presentation and plating
  • Corporate catering coordination
  • Catering software expertise
  • MS Office

Work Experiences

  • Achieved a post-event closure time decrease of 57%.
  • Prepared food in batches using standard recipes.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Delivered tailored menus for dietary restrictions.
  • Coordinated catering logistics for events.
  • Created an efficient workflow for food preparation.
  • Coordinated catering logistics for events with over 13 attendees, achieving on-time service delivery for 76% of events.
  • Aligned expectations between staff and clients.
  • Carefully managed weather variables for guest comfort.
  • Arranged service for VIP clients.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 72% increase in post-event bookings.
  • Accommodated dietary restrictions.
  • Food service team member with extensive Catering Attendant experience in process environments.
  • Adept at handling last-minute event changes or client requests, delivering high-quality results quickly and maintaining a 38% on-time catering record.
  • With 16 years of experience serving method food, capable Catering Attendant.
  • Achieved annual savings of $10 in food costs.
  • Catering Attendant with 17 years of service industry experience.
  • Takes orders, fills special requests, prepares food, and process improvement with ease.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Enhanced storage space organization for catering equipment, improving setup efficiency by 34%.
  • Developed a specialized catering system for high-volume conferences of 18 attendees, increasing service efficiency.
  • Achieved 4% on-time delivery for all catering events at Seattle, contributing to repeat business from key clients.
  • Increased client satisfaction by enhancing the visual presentation of catering stations through collaboration with event design teams.
  • Introduced hot and cold food preservation techniques which extended food quality duration during extended events by 29%.
  • Guided team of 14 staff in executing events for Brightline, delivering high-quality service while adhering to tight schedules.
  • Trained new staff on catering setup procedures and safety protocols, improving team efficiency by 31%.
  • Took initiative in implementing waste-reduction techniques at system, recognized for achieving 17% eco-friendly event status.
  • Coordinated catering services for large-scale events, including standard, ensuring celebrity chef requests were executed without delays.
  • Pioneered a customer feedback system for post-event reviews, leading to a 22% improvement in client feedback and future bookings.

Affiliations

  • International Caterers Association (ICA)
  • American Medical Informatics Association
  • National Kitchen & Bath Association (NKBA) - Member 2017
  • Leadership Program Graduate - Hospitality Institute 2017
  • American Society of Safety Professionals
  • National Restaurant Association (NRA)
  • Lions Club
  • Certified Food Protection Professional (CFPP)
  • Active Member of Event Service Professionals Association (ESPA)
  • National Association of Social Workers

Certifications

  • Project Management for Event Planners Certification
  • Certified Business Analysis Professional (CBAP)
  • ServSafe Alcohol Certification
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Leadership in Energy and Environmental Design (LEED) Green Associate Certification
  • Introduction to Wine and Beverage Pairing Certification
  • ServSafe Allergen Certification
  • Certified Wedding and Event Planner (CWEP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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