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Skills

  • System updates
  • Relationship development
  • Team building
  • First Aid/CPR
  • Customer service
  • Data analysis for patient feedback
  • Cost-effective solution identification for patients
  • Medical billing and coding
  • Metric equipment
  • Problem resolution

Work Experiences

  • Transported Jira to the past year customer locations.
  • Achieved a 42% improvement in dispute resolution time.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Assisted patients in navigating billing processes.
  • Assisted over 17 patients.
  • Looked for industry trends on social media and through online sources.
  • Collected copayments and kept track of my finances on a daily basis.
  • Achieved Top Performer by excelling in customer relations skills and consistently delivering high patient satisfaction scores.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved results over the course of 2019.
  • Champion for patient advocacy.
  • Accomplished Patient Consultant with a proven ability to boost patient satisfaction by 54% through proactive follow-up management and treatment plan adherence.
  • Certified in Six Sigma, providing exceptional emotional and logistical support to patients with chronic conditions, improving their treatment experience and outcomes.
  • Accomplished Patient Consultant.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results over 10 months.
  • Achieved Outstanding Service Award for excellence in providing patient education and driving compliance with complex treatment protocols, improving outcomes for over 3 patients.
  • Patient Consultant is a multi-talented Patient Consultant who is consistently rewarded for planning and operational improvements.
  • Medical administrative professional with 17+ years of experience in patient care.

Accomplishments

  • Partnered with interdisciplinary teams including physicians, nurses, and therapists to provide comprehensive patient care plans.
  • Resolved complex patient billing issues, reducing administration time by 49% and improving claim approval rates.
  • Collaborated with team of 10 in the development of framework.
  • Monitored and tracked patient progress using Adobe Creative Suite, providing actionable reports that improved treatment outcomes by 83%.
  • Achieved PMP certification, enhancing skills in providing patient education and navigating healthcare systems.
  • Utilized patient feedback to improve consultation approaches, boosting the average patient satisfaction score to 62%.
  • Consistently achieved 51% patient satisfaction in monthly surveys by delivering compassionate and effective patient care.
  • Mentored junior consultants, enhancing service delivery quality and achieving 33% improvement in team-wide patient satisfaction scores.
  • Enhanced patient care quality through the implementation of evidence-based best practices, raising service ratings by 3 stars.
  • Managed caseloads of 5 patients, ensuring timely and accurate updates on treatment plans and medications.

Affiliations

  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Patient Advocate Certification Board (PACB)
  • Jaycees
  • The American Society for Clinical Pathology (ASCP)
  • Society of Human Resource Management
  • National Patient Safety Foundation (NPSF)
  • Lions Club
  • International Association of Patient Advocates
  • Institute for Patient- and Family-Centered Care (IPFCC)

Certifications

  • Certified Patient Experience Professional (CPXP)
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Telehealth Coordinator (CTC)
  • Lean Six Sigma Green Belt in Healthcare
  • ServSafe
  • First Aid/CPR Certified
  • Certified Medical Reimbursement Specialist (CMRS)
  • Certified Patient Navigator (CPN)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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