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Skills

Client outcome measurement techniques
De-escalation training
Organization
Client feedback program management
Crisis planning and intervention
Business operations
Problem resolution
Cultural competency in case work
Cross-functional team collaboration
Client referral streamlining

Work Experiences

Achieved a 16% improvement in service delivery.
Achieved a 29% improvement in case management accuracy.
Streamlined, standardized, and implemented case management processes and techniques to maximize revenue cycle.
Achieved faster onboarding time.
Achieved a 65% improvement in client goal completion rates.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
Directed and supervised metric programs to promote social work and case management principles through launched.
Created and managed budgets, authorized expenditures, and tracked financial indicators to increase profitability.
Achieved results in two years.

Summaries

Case Management Supervisor with 17 years of leadership experience in functional case management.
Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
Case Management Supervisor is a caring and skilled Case Management Supervisor who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
Achieved a 80% boost in client goal completion rates.
Adhered to a strict 26% documentation compliance rate.
Achieved a 61% reduction in client recidivism.
Accomplished Case Management Supervisor with strong skills in reducing case resolution times by 29% through cross-functional collaboration and effective team oversight.
Costs were consistently reduced while profits were increased.
5 years of progressive experience in workflow optimization as a mission-driven Director of Case Management.

Accomplishments

Integrated trauma-informed care principles into everyday case management, improving client outcomes by 52%.
Managed a department budget of $18, reallocating resources to optimize service delivery and cut unnecessary expenses by 81%.
Temporarily reduced caseworker caseloads by 74% during peak periods by initiating schedule flexibility and efficient resource allocation.
Resolved product issue through consumer testing.
Successfully renewed service contracts with external partners, securing funding of $5 for two years and ensuring program sustainability.
Reviewed and revamped internal compliance protocols, lowering compliance-related issues during audits by 66%.
Led a team of 14 case managers, increasing departmental efficiency by 59% through effective workload distribution.
Negotiated agreements with external service providers, resulting in cost savings of $8 and expanded service access by 43%.
Utilized analytical tools to track KPIs and productivity metrics, resulting in targeted process improvements and a 64% increase in departmental efficiency.
Created a structured transition plan for clients that decreased the reintegration fail rate by 84%, ensuring smoother discharges.

Affiliations

International Association of Administrative Professionals
Society of Human Resource Management
Project Management Institute
Collaborative Family Healthcare Association (CFHA) - Interdisciplinary Service Delivery Leader
Association for Computing Machinery
Advisory Council for Behavioral Health and Human Services Licensed Professionals
Participant, Multi-Agency Case Management Initiative - Atlanta County Taskforce
Rotary International
Council for Accreditation of Counseling & Related Educational Programs (CACREP)
American Association on Intellectual and Developmental Disabilities (AAIDD)

Certifications

Certified Behavioral Health Case Manager via Brightline
Accredited Case Manager (ACM) from the American Case Management Association (ACMA)
Certified Manager (CM) by the Institute of Certified Professional Managers (ICPM)
Certified Case Management Supervisor (CCMS) by process
SHRM Senior Certified Professional (SHRM-SCP)
Cisco Certified Network Associate (CCNA)
ServSafe
Certified Case Manager (CCM) – 2022
Salesforce
Certified Clinical Case Manager (CCCM)

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