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Skills

  • Client feedback program management
  • Communications
  • Client service delivery optimization
  • Business operations
  • Team management
  • Conflict resolution and mediation
  • Relationship development
  • MS Office
  • Behavioral health assessment
  • Grant writing and funding procurement

Work Experiences

  • Used case management tools and risk assessment to assist interdisciplinary teams in achieving the best possible results.
  • Advocated for client access to specialized services, resulting in 21% of cases receiving additional support within the first 8 weeks.
  • Achieved a 16% improvement in service delivery.
  • Achieved scaling by 2022.
  • Directed and supervised metric programs to promote social work and case management principles through launched.
  • Administered a peer-to-peer review system.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results within first 11 hours.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Achieved a 65% growth in community engagement.

Summaries

  • Demonstrated ability to form and maintain long-term relationships.
  • Collaborated with 13 local organizations.
  • Achieved a 39% decrease in referral delays.
  • Accomplished this within 2023.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Achieved a 77% staff retention rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 61% reduction in client recidivism.
  • Client-centered supervisor.

Accomplishments

  • Temporarily reduced caseworker caseloads by 74% during peak periods by initiating schedule flexibility and efficient resource allocation.
  • Achieved a compliance rate of 67% during program audits by enhancing documentation practices and staff training initiatives.
  • Managed a department budget of $18, reallocating resources to optimize service delivery and cut unnecessary expenses by 81%.
  • Orchestrated crisis intervention strategies for high-risk clients, reducing emergency interventions by 57% within three years.
  • Facilitated partnership with external agencies such as procedure, increasing funding opportunities by $7 and expanding program services.
  • Created a structured transition plan for clients that decreased the reintegration fail rate by 84%, ensuring smoother discharges.
  • Reduced client grievance rates by 37% by implementing client feedback mechanisms to address and resolve issues proactively.
  • Spearheaded a community outreach campaign that connected 11 clients with additional services, increasing overall service utilization by 77%.
  • Developed a comprehensive onboarding program for new hires, reducing employee turnover by 61% in 2024.
  • Resolved product issue through consumer testing.

Affiliations

  • American Public Health Association (APHA) - Behavioral & Mental Health Section
  • Representing Case Management Division of the National Organization for Victim Assistance (NOVA)
  • Founding Member, Community Crisis Response Interdisciplinary Workgroup
  • Alzheimer's Association - Caregiver Case Management Task Force Contributor
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • National Council for Mental Wellbeing - Youth and Adult Initiatives Program Volunteer, 2019
  • Healthcare Financial Management Association (HFMA) - Actively engaged in 2023
  • Member, Advisory Group on Substance Use Disorder Treatments - Department of Human Services, Portland
  • Leadership Committee on Integrative Care in Case Management
  • Collaborative Family Healthcare Association (CFHA) - Interdisciplinary Service Delivery Leader

Certifications

  • Certified Case Advocate through Brightline
  • Certified Professional in Case Management (CPCM)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Advanced Case Management Certificate from Ironclad Systems
  • Apple Certified Associate (ACA)
  • Advanced Conflict Resolution and Mediation Certification
  • Certified Public Accountant
  • Certificate in Community Mental Health Case Management
  • Certified Case Manager (CCM) – 2022
  • Certified in Client Goal Completion Improvement Strategies from Beacon Labs

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