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Skills

  • Organization
  • Supervision
  • Budgets
  • Customer service
  • MS Office
  • Sales and marketing
  • Problem resolution
  • Strategic planning
  • Process improvement
  • Relationship development

Work Experiences

  • Achieved a 39% increase in sponsorship satisfaction.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Assessed employee performance over a the past year period and provided constructive feedback to help them improve.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved President's Club for excellence in event management by delivering flawless execution within tight deadlines for initiative.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Welcomed new members and established and updated memberships in Harbor & Co. Procedure programs.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Oversaw a group of 5 category associates who dealt with the department's daily and complex requirements.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Dedicated to providing high-quality services and products.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing 14 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Professional who is both energetic and poised.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Dynamic application of client relations and team leadership in a fast-paced business environment.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Within Marketing and Communications, senior Event Services Manager and outstanding performer in workflow optimization and performance reporting.

Accomplishments

  • Facilitated meetings with high-profile clients to clarify event goals, reducing decision-making time by 34% and maximizing resource allocation.
  • Developed best practices for hybrid event management, enhancing the virtual attendee experience and increasing remote participation by 39%.
  • Developed event proposals and presentations for 5 clients, achieving a 34% higher retention rate year over year.
  • Collaborated with cross-functional teams to troubleshoot onsite challenges, improving event problem-solving response time by metric.
  • Initiated cost-saving measures that reduced food and beverage spending by 6 without compromising quality.
  • Increased event venue partnerships by 27%, expanding available options for high-profile clients.
  • Negotiated venue contracts, securing better terms and avoiding costs of $2 in cancellation fees or schedule changes.
  • Collaborated with team of 17 in the development of framework.
  • Directed and coordinated events accommodating up to 11 attendees, ensuring compliance with all legal safety regulations and certifications.
  • Partnered with key vendors to create tailored service packages that boosted client satisfaction and net promoter score by 20% points.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • Certified Trade Show Marketer (CTSM) – Completed Certification in 2024
  • Association for Computing Machinery
  • Certified Digital Event Strategist (DES) – Earned through PCMA in 2015
  • International Congress and Convention Association (ICCA) – Contributor, 2015 Study
  • Society of Human Resource Management
  • Fashion Group International (FGI) – Event Leadership Participant 2017
  • Rotary International
  • National Association of Social Workers

Certifications

  • Public Relations and Communications Certification - Lakeside Partners
  • Advanced Social Media Strategist (ASMSS) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Association Executive (CAE) - American Society of Association Executives
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Meeting Professional (CMP) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)

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