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Skills

  • Project management
  • Sales and marketing
  • Business Administration
  • Corporate event planning
  • Conferencing & Trade Show Management
  • Conflict Resolution & Problem Solving
  • Decision-making under pressure
  • Process equipment
  • Relationship development
  • Budget Management & Cost Control

Work Experiences

  • Boosted overall event income by $4.
  • Achieved a 73%-based improvement in attendee reviews.
  • Taught Event Services Managers and Event Services Managers effective customer service techniques, resulting in a 10% increase in client satisfaction.
  • Increased employee morale and decreased turnover by 6%.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved results for a flagship event within one year.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a 39% increase in sponsorship satisfaction.
  • Achieved client satisfaction ratings of 18% or higher each quarter.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Within Marketing and Communications, senior Event Services Manager and outstanding performer in workflow optimization and performance reporting.
  • Strengths in data analysis and workflow optimization backed up by Marketing and Communications training.
  • Clear understanding of risk assessment and stakeholder engagement as well as team leadership training.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Marketing and Communications industry's success.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Event Services Manager.
  • Event Services Manager who is proactive and meticulous, with over 9 years of experience in the metric industry.
  • Costs were consistently reduced while profits were increased.
  • Professional with over 5 years of experience as a manager for a $6 three years revenue-generating company.

Accomplishments

  • Developed event proposals and presentations for 5 clients, achieving a 34% higher retention rate year over year.
  • Managed a portfolio of 3 events annually, each with budgets ranging from $12 to $13, consistently delivered under budget.
  • Directed and coordinated events accommodating up to 11 attendees, ensuring compliance with all legal safety regulations and certifications.
  • Led conflict resolution during live events, ensuring a 15% client satisfaction rate by swiftly addressing and mediating issues.
  • Worked closely with the client to customize event theming and décor, achieving a 31% higher client satisfaction rating.
  • Secured corporate sponsorships valued at $5, driving a 39% increase in overall event profitability.
  • Orchestrated logistics for an event with 18 attendees, including transportation, security, and vendor coordination, delivering an error-free execution.
  • Resolved product issue through consumer testing.
  • Initiated cost-saving measures that reduced food and beverage spending by 6 without compromising quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Women in Events (AWE) – Mentorship Program Participant
  • Association of Destination Management Executives International (ADMEI) – Community Member
  • Certified Trade Show Marketer (CTSM) – Completed Certification in 2024
  • International Council of Nurses
  • Jaycees
  • Exhibition Services & Contractors Association (ESCA) – Chair of Sustainability Committee
  • National Association for Catering and Events (NACE) – Credentialed Member
  • Meeting & Event Catering Society (MECS) – Active Member, Board Director 2022
  • Certified Government Meeting Professional (CGMP) – Earned in 2015 via SGMP
  • Project Management Institute

Certifications

  • Digital Event Strategist (DES) – Vantage
  • Event Design Certificate Program (EDCP) - Event Model Generation
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Manager of Exhibitions and Events (CMEE) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Event Rental Professional (CERP) – American Rental Association
  • Certified in Exhibition Management (CEM) - initiative
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Microsoft Certified Systems Engineer (MCSE)

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