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Skills

  • Customer service excellence
  • Exceptional organizational skills
  • Superb writer and editor
  • Appointment scheduling
  • System policy development
  • Financial policy development
  • Computer literate
  • Applicant engagement
  • Proficiency in ServiceNow
  • Computational abilities

Work Experiences

  • Made a proposal
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Recommendation
  • Invented
  • Managed
  • Oversaw the construction of a new city hall worth $13 million.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Oversaw campaigns in public relations, media relations, and crisis communications.
  • Determined whether or not applicants were eligible for government assistance programs.
  • Streamlined the chain of command, as well as the roles, relationships, and responsibilities of internal structural roles.

Summaries

  • Pragmatic
  • With a positive attitude, a team player.
  • Contract Specialist with 17 years of professional contract administration experience.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Seasoned
  • Contract forms, schedules, amendments, and vendor guidelines are all familiar to me.
  • Working with technical teams on a regular basis to improve and create new databases to track past and current contracts.
  • Proven leader who has worked successfully with the initiative department to develop and improve contract databases and monitoring tools.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Within Community and Public Service, senior Income Maintenance Caseworker and outstanding performer in process improvement and project management.

Accomplishments

  • Trained 4 caseworkers in new software Power BI, improving departmental case tracking efficiency by 49% within 17 months.
  • Designed and implemented a new casework tracking system that cut benefits processing time by 45% in 2017, which improved reporting accuracy.
  • Reduced errors in benefits allocation by 44% through quarterly training sessions on program eligibility criteria and data entry best practices.
  • Collaborated in a task force to overhaul program evaluation techniques, resulting in a 54% reduction in processing delays for emergency services.
  • Processed eligibility applications for over 14 clients per day, ensuring compliance with state and federally mandated programs while reducing processing time by 80%.
  • Reduced overpayment claims by 85% through rigorous cross-checking of client income reports and economic assistance applications.
  • Supported transitional housing program applicants by managing the application process for 5 families annually, increasing housing placement rates by 58%.
  • Provided crisis intervention services for 12 households, successfully securing emergency housing placements for families within program of application.
  • Ensured compliance with Six Sigma privacy regulations, regularly auditing case files and reducing data handling errors by 77%.
  • Monitored and implemented policy changes due to 2021 welfare reform, ensuring all case management processes aligned with new government regulations.

Affiliations

  • American Society of Safety Professionals
  • National Council of Nonprofits
  • National Guardianship Association (NGA)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • American Association of Service Coordinators (AASC)
  • Coalition on Human Needs (CHN)
  • Society of Women Engineers
  • International Council of Nurses
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Advanced Caseworker Certification in Complex Case Resolution, metric
  • Project Management Professional (PMP)
  • Certified Income Maintenance Worker (CIMW), procedure
  • Accredited Financial Counselor (AFC) - Association for Financial Counseling & Planning Education (AFCPE)
  • Certified Trust and Financial Advisor (CTFA) – American Bankers Association (ABA)
  • Elder and Disability Benefits Counseling Certification, Jira
  • Social Assistance Skills Training, category or Lean
  • Google Certified Professional Cloud Architect
  • Child Welfare Case Management Certification, Colorado

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