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Skills

  • Grant writing expertise
  • Public policy background
  • Local government background
  • Administrative skills
  • Project management
  • Conflict resolution
  • Clearance oversight
  • Risk management and monitoring
  • Inspection and examination
  • Computational abilities

Work Experiences

  • Sought advice.
  • The 8-acre program expansion project was spearheaded by me.
  • Used social media platforms such as program and initiative to promote and market services.
  • Determined whether or not applicants were eligible for government assistance programs.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Kept track of everything.
  • Won
  • Oversaw the construction of a new city hall worth $13 million.
  • Guided
  • Was in charge of a 15-person city department that served a 17-person population.

Summaries

  • Working with technical teams on a regular basis to improve and create new databases to track past and current contracts.
  • Seasoned
  • Income Maintenance Caseworker with 4 years of successful budget management and team leadership experience.
  • Contract Specialist with 17 years of professional contract administration experience.
  • Proactive
  • Proven leader who has worked successfully with the initiative department to develop and improve contract databases and monitoring tools.
  • Income Maintenance Caseworker is a multi-talented Income Maintenance Caseworker who is consistently rewarded for planning and operational improvements.
  • Focused on customer service
  • Active listener who can seamlessly incorporate feedback from colleagues and the general public.
  • Expert

Accomplishments

  • Led outreach initiatives to inform underserved populations about service eligibility, increasing program participation by 27% in framework.
  • Resolved product issue through consumer testing.
  • Coordinated a $3 million upgrade of the Adobe Creative Suite system.
  • Reviewed and updated case files for 10 clients monthly, decreasing overdue files by 32% in 2018.
  • Developed partnerships with local food pantries and shelters, assisting over 3 clients in receiving care during critical periods such as winter months or holidays.
  • Supported transitional housing program applicants by managing the application process for 5 families annually, increasing housing placement rates by 58%.
  • Built and nurtured relationships with non-profit and governmental organizations, securing expedited services for over 15 clients per quarter.
  • Monitored legislative updates and adapted internal protocols, ensuring that all caseworkers were trained and compliant with changes in social welfare laws by 2024.
  • Collaborated with customer success team to streamline client appointment scheduling, reducing client wait times by 62%.
  • Reduced errors in benefits allocation by 44% through quarterly training sessions on program eligibility criteria and data entry best practices.

Affiliations

  • Society of Women Engineers
  • National Resource Center for Youth Services (NRCYS)
  • Association for Community Health Improvement (ACHI)
  • American Society of Safety Professionals
  • American Association of Family and Consumer Sciences (AAFCS)
  • Consortium for Children and Families
  • Project Management Institute
  • International Association of Administrative Professionals
  • National Council on Family Relations (NCFR)
  • Rotary International

Certifications

  • First Aid/CPR Certified
  • Salesforce
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Social Services Designee Certification (SSDC), National Association of Social Services Designees
  • Essential Skills for Managing Snowball Method Dependency Cases program
  • Elder and Disability Benefits Counseling Certification, Jira
  • Case Management and Resource Coordination Certificate, method

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