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Skills

  • Community development
  • Credit and collections
  • Project management
  • Team oversight
  • Grant writing expertise
  • Budgets
  • Personal service background
  • Process improvement
  • Appointment scheduling
  • Territory Sales Experience

Work Experiences

  • Streamlined the chain of command, as well as the roles, relationships, and responsibilities of internal structural roles.
  • Budget amendments for projects like method were completed by me.
  • Identified
  • Was in charge of a 15-person city department that served a 17-person population.
  • Devised individual self-sufficiency plans.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Used social media platforms such as program and initiative to promote and market services.
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Had planned ahead.

Summaries

  • Prepared to apply 2 years of experience to a challenging new role with a growing business.
  • Proven leader who focuses on contract performance management.
  • Offering a strong work history, experience implementing changes, and training abilities.
  • Through automated and coordinated, a highly qualified Chief Administrative Officer is driven to maximize operational efficiency.
  • Bringing 4 years of experience in urban planning and expertise in project management.
  • An experienced government examiner with strong communication skills.
  • Advanced clerical knowledge, as well as exceptional data archiving and record filing abilities.
  • Active listener who can seamlessly incorporate feedback from colleagues and the general public.
  • Managing multiple projects under tight deadlines is a success.
  • Expert

Accomplishments

  • Supported transitional housing program applicants by managing the application process for 5 families annually, increasing housing placement rates by 58%.
  • Provided crisis intervention services for 12 households, successfully securing emergency housing placements for families within program of application.
  • Collaborated with customer success team to streamline client appointment scheduling, reducing client wait times by 62%.
  • Monitored and implemented policy changes due to 2021 welfare reform, ensuring all case management processes aligned with new government regulations.
  • Streamlined the reporting process for over 14 balance adjustments monthly through the use of automated software, reducing manual errors by 42%.
  • Served as a primary contact for service referrals, reducing client wait times for third-party services by 27% through proactive outreach and partnership management.
  • Designed and implemented a new casework tracking system that cut benefits processing time by 45% in 2017, which improved reporting accuracy.
  • Collaborated in a task force to overhaul program evaluation techniques, resulting in a 54% reduction in processing delays for emergency services.
  • Effectively managed a multi-program caseload of 14 clients monthly, while ensuring adherence to federal and state regulations.
  • Reduced overpayment claims by 85% through rigorous cross-checking of client income reports and economic assistance applications.

Affiliations

  • Human Services Council (HSC)
  • Association for Public Policy Analysis and Management (APPAM)
  • American Society of Safety Professionals
  • American Marketing Association
  • National Guardianship Association (NGA)
  • National Association for Community Mediation (NAFCM)
  • American Association of Service Coordinators (AASC)
  • American Society for Public Administration (ASPA)
  • Association for Community Health Improvement (ACHI)
  • International Federation of Social Workers (IFSW)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Case Management and Resource Coordination Certificate, method
  • Association for Project Management (APM)
  • Housing Counseling Certification - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Basic and Advanced Case Review Training, metric
  • Certified Income Maintenance Worker (CIMW), procedure
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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