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Skills

  • MS Office
  • Bilingual Customer Service (procedure and process)
  • Communications
  • Menu memorization
  • Timely food delivery
  • Place settings
  • Operational improvement
  • Event Setup and Coordination
  • Table layout
  • Detailed Food Handling Documentation

Work Experiences

  • Oversaw the delivery of framework project by process team, which resulted in initiative.
  • Achieved a 39% decrease in post-meal cleanup times.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Adhered to strict portion control guidelines, producing consistent meal quantities and reducing food costs by $12 quarterly.
  • Assisted kitchen staff in preparing method meals for 6 serving lines, speeding up service by method during peak hours.
  • Completed tasks ahead of schedule.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Balanced workloads among staff.
  • Awarded for performance over the past year.
  • Achieved positive feedback from program officials.

Summaries

  • Collaborative Mess Hall Attendant.
  • Achieved a 44% increase in serving efficiency.
  • Personable Dining Room Attendant with 17 years of customer service experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Mess Hall Attendant recognized for successfully serving 5 clients per day and maintaining cleanliness and food safety that consistently met health code requirements.
  • Achieved a 73% pass rate on cleanliness inspections.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Eager to contribute my 6 years of related experience to the Harbor & Co. Team.
  • Analyzed feedback to improve food service.
  • Compassionate and detail-focused team player.

Accomplishments

  • Successfully managed waste disposal and recycling, contributing to a 50% reduction in mess hall waste generation.
  • Ensured compliance with federal and local food safety regulations, maintaining a consistent process% grade during inspections.
  • Resolved product issue through consumer testing.
  • Implemented a new inventory management system for perishable foods, reducing waste by 28% and improving supply-chain efficiency.
  • Documented and resolved system which led to standard.
  • Led a team of 16 staff members to cater for special events, contributing to method which significantly enhanced guest satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported kitchen operations during high-volume periods, preparing and serving over 9 meals with zero delays.
  • Conducted daily inspections of food stations, achieving a Excellence Award for best health and safety compliance.
  • Streamlined meal preparation processes, reducing customer wait time by 61% and improving overall service experience.

Affiliations

  • Association for Computing Machinery
  • Society for Hospitality and Foodservice Management (SHFM)
  • Foodservice Consultants Society International (FCSI)
  • Certified Specialist of Catering and Events (CSCE) - 2017
  • American Medical Informatics Association
  • National Restaurant Association
  • International Association of Administrative Professionals
  • Hospitality Industry Professionals Association
  • Certified Professional in Catering and Events (CPCE) - 2019
  • Freemason

Certifications

  • Safe Food Handling Certification by Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Nutrition and Foodservice Management
  • Apple Certified Associate (ACA)
  • Certified Culinary Professional (CCP)
  • CompTIA Network+
  • Food and Beverage Cost Control Certificate
  • Certified Dietary Manager (CDM)
  • ServSafe Manager Certification
  • CompTIA A+ Technician

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