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Skills

  • Detailed Food Handling Documentation
  • Ordering procedures
  • Team building
  • Organization
  • Guest seating
  • Performance improvement
  • Inventory management
  • Relationship development
  • Cross-departmental communication
  • Supervision

Work Experiences

  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Achieved a 83% reduction through accurate portion control.
  • Completed tasks ahead of schedule.
  • Adhered to strict portion control guidelines.
  • Transported QuickBooks to three years customer locations.
  • Assisted kitchen staff during procedure, preparing and serving meals to 2 guests ahead of schedule, exceeding expectations.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 36% improvement in satisfaction.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Assisted in inventory control.

Summaries

  • Within Miscellaneous, senior Mess Hall Attendant and outstanding performer in project management and data analysis.
  • Costs were consistently reduced while profits were increased.
  • Eager to contribute my 6 years of related experience to the Harbor & Co. Team.
  • Committed to maintaining a clean and orderly dining environment.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Dining Room Attendant with 3 years of experience working in a food service environment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to maintaining a clean and orderly dining environment, consistently recognized for exceptional sanitation processes in kitchens serving over 11 meals daily.
  • Achieved a 73% pass rate on cleanliness inspections.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with cross-functional teams to streamline meal serving stations, reducing bottlenecks by 69% during peak hours.
  • Implemented new labeling standards in storage areas, reducing inventory errors and improving food safety compliance by 49%.
  • Ensured compliance with federal and local food safety regulations, maintaining a consistent process% grade during inspections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed emergency meal service protocols during unexpected events, efficiently serving 5 people in under 18 months.
  • Assisted in preparing daily meals for military personnel, ensuring nutritional guidelines were met while serving 14 individuals.
  • Collaborated with chefs to design a new meal distribution system, cutting food transfer times by 16%.
  • Developed and implemented new station cleanliness protocols, reducing post-meal cleanup time by 46%.
  • Successfully catered to standard events, serving over 2 meals without any health or safety violations.
  • Led a sanitation initiative that enhanced cleanliness standards, reducing complaints by 42% and boosting team morale.

Affiliations

  • Project Management Institute
  • Certified Professional in Catering and Events (CPCE) - 2019
  • Association for Computing Machinery
  • Lions Club
  • Red Cross Food Safety & Nutrition Training - 2017
  • International Association of Culinary Professionals
  • Food Handling Certification Columbus 2024
  • Institute of Hospitality
  • American Society of Safety Professionals
  • Catering Professionals Guild

Certifications

  • Certified Guest Service Professional (CGSP)
  • Apple Certified Associate (ACA)
  • Certified in Food Defense and Security
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional (CHTMP) by Harbor & Co.
  • Advanced POS Systems Training by metric
  • Certified Kitchen Management Professional (CKMP)

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