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Skills

  • Communication with customers
  • Quality assurance and control
  • Process improvement
  • Team building
  • Customized network planning
  • Team management
  • Documenting activities
  • Safety practices
  • Network design collaboration with engineers
  • Network Troubleshooting

Work Experiences

  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Collaborated with engineering teams to build customized network plans for 8 high-profile clients, ensuring each project was completed under budget by 5.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved Six Sigma to ensure highest standards of service delivery in installation and network maintenance.
  • Completed projects in 2017.
  • Aligned installation schedules and budgets.
  • Coordinated installation schedules.
  • Adapted to rapidly changing field conditions, ensuring service uptime even during adverse weather conditions in Portland.
  • Assessed overall performance of network systems in Columbus.

Summaries

  • 13 years of expertise in fiber optic and coaxial installations.
  • Adept at maximizing network efficiency.
  • Achieved operational excellence in minimizing downtime.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Telecommunications and Wireless, senior Level 4 Cable Technician and outstanding performer in vendor management and strategic planning.
  • Adept at maximizing network efficiency through comprehensive audits, enabling performance improvements of up to 44%.
  • Conducted comprehensive audits.
  • Level 4 Cable Technician with 12 years of successful vendor management and quality assurance experience.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Achieved consistent reduction in service downtime.

Accomplishments

  • Installed and tested coaxial systems for high-speed data transmission in 9 residential units, using metric to maintain quality standards.
  • Developed preventative maintenance schedules for large-scale installations, lowering repair needs by 37% annually.
  • Collaborated with team of 15 in the development of program.
  • Specialized in upgrading outdated networks to minimize interference and boost connection speeds, delivering 67% faster data rates.
  • Provided ongoing support and mentoring to junior technicians, increasing the team's adherence to project specs and deadlines by 65%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed detailed reports on project progress, deliveries, and installations using standard, ensuring precise budgeting and time management.
  • Supervised a team of 8 technicians, ensuring a consistent cable installations completion rate of 43% ahead of schedule.
  • Exceeded key performance indicators (KPIs) for accurate and timely documentation, lowering report audit errors by 72%.
  • Led the installation of program cabling infrastructure in 16 commercial buildings, ensuring compliance with industry standards.

Affiliations

  • Completion of Advanced Cable Troubleshooting, offered by Meridian, 2017
  • Project Management Institute
  • Freemason
  • Project-based collaboration with National Broadband Plan Initiatives, 2023 - Focused on data transfer speed improvements
  • Association of Information Technology Professionals
  • Local chapter membership of the Cable Communications Certification Board
  • Certified in Bend Radius Management through Meridian in 2015
  • Toastmasters
  • Lions Club
  • Member of the International Society of Broadband Experts (ISBE)

Certifications

  • CompTIA Security+
  • Telecommunications Distribution Design Certification (RCDD)
  • Cisco Certified Network Professional (CCNP)
  • SHRM Certified Professional (SHRM-CP)
  • CPCT – Certified Premises Cable Technician
  • Cisco Certified Network Associate (CCNA)
  • Fluke Networks Certifying Tech Program
  • Certified Data Cabling Installer (DTCI)
  • Telecom Cabling Certification by Telecommunications Industry Association (TIA)
  • Corning Fiber Optic Training Certification

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