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Skills

  • Configuring equipment
  • Organization
  • LAN/WAN system installations
  • Problem resolution
  • Business operations
  • First Aid/CPR
  • MS Office
  • Process improvement
  • Advanced problem solving
  • Relationship development

Work Experiences

  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Allowed upper management to track downtime instances.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Collaborated with team members.
  • Adapted to rapidly changing field conditions, ensuring service uptime even during adverse weather conditions in Portland.
  • Read blueprints and schematics to properly place equipment.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Completed 6 installations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 33% reduction in hazard incidents.

Summaries

  • Certified Level 4 Cable Technician with proven skills in mentoring junior technicians, successfully reducing on-site errors by 52% and boosting overall customer satisfaction.
  • Award-winning Cable Technician.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Costs were consistently reduced while profits were increased.
  • Certified Level 4 Cable Technician.
  • Telecommunications technician with 12 years of experience in voice, data, and other systems installation.
  • Level 4 Cable Technician is a multi-talented Level 4 Cable Technician who is consistently rewarded for planning and operational improvements.
  • Adept at maximizing network efficiency through comprehensive audits, enabling performance improvements of up to 44%.
  • Conducted on-site network performance evaluations.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.

Accomplishments

  • Led the installation of program cabling infrastructure in 16 commercial buildings, ensuring compliance with industry standards.
  • Boosted response times to service disruptions by implementing new diagnostic tools, reducing time-to-resolution by system.
  • Reduced network latency issues by integrating high-performance cabling systems and ensuring thorough quality checks, boosting performance by 15%.
  • Implemented structured cabling standards that increased future scalability of projects by 15%, supporting future business growth and technology upgrades.
  • Supervised a team of 8 technicians, ensuring a consistent cable installations completion rate of 43% ahead of schedule.
  • Collaborated with customer success on scalable cable solutions for commercial buildings, resulting in reduced long-term maintenance costs by 10.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved cross-departmental communication between engineers and installation teams, resulting in 31% increase in project completion speed.
  • Exceeded key performance indicators (KPIs) for accurate and timely documentation, lowering report audit errors by 72%.
  • Installed and tested coaxial systems for high-speed data transmission in 9 residential units, using metric to maintain quality standards.

Affiliations

  • American Medical Informatics Association
  • American Marketing Association
  • Certification in Structured Cabling Systems Design, system, 2021
  • Local chapter membership of the Cable Communications Certification Board
  • Attended and completed BICSI Installer 2, Copper in 2015 at Meridian
  • National Association of Communication Systems Engineers (NACSE)
  • Society of Cable Telecommunications Engineers (SCTE)
  • Achieved Certificate of Completion in Data Center Cabling by Cedar Works, 2015
  • Certified Fiber Optic Technician (CFOT) Certification, completed in 2017 with the Brightline
  • Completion of Advanced Cable Troubleshooting, offered by Meridian, 2017

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Telecommunications Network Specialist (CTNS)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • cNet Certified Network Cable Installer (CCNI)
  • Corning Fiber Optic Training Certification
  • CPCT – Certified Premises Cable Technician
  • Structured Cabling Systems (SCS) Certification
  • Certified Fiber Optic Specialist/Testing (CFOS/T)
  • Licensed Low Voltage Cable Technician

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