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Skills

  • Customer service
  • Problem resolution
  • Employee retention strategies
  • Budgets
  • Performance management
  • Cross-functional collaboration
  • Regulatory compliance
  • Corporate training alignment with business goals
  • MS Office
  • Employee training

Work Experiences

  • Achieved a 45% increase in leadership readiness.
  • Achieved 81% participant certification.
  • Aligned training modules with organizational objectives.
  • Built and managed multi-tiered mentorship programs based on employee strengths, which saw a 57% increase in leadership readiness within 2019.
  • Assessed learning gaps.
  • Kept track of method company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Achieved a 22% improvement on post-training evaluations.
  • Addressed critical skill gaps.
  • Consistently assisted companies in achieving system by advising executives on best practices for employee growth and productivity goals.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in initiative.

Summaries

  • Employee Development Specialist with 15 years of experience in team leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results in 2019.
  • Employee Development Specialist is a multi-talented Employee Development Specialist who is consistently rewarded for planning and operational improvements.
  • Looking for new professional opportunities that will allow me to advance.
  • Accomplished specialist in organizational development and continuous improvement, establishing key initiatives that increased workforce effectiveness by 41%.
  • Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.
  • Accomplished specialist in organizational development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 68% increase in new hire productivity.

Accomplishments

  • Introduced and evaluated behavioral training programs, reducing conflict reports by 54% in 12 months.
  • Resolved product issue through consumer testing.
  • Designed and conducted a skills assessment for 13 employees, which led to targeted reskilling and upskilling initiatives reducing skill gaps by 18%.
  • Piloted a mobile-friendly certification tool, allowing 49% of employees to complete their coursework from any location, boosting certification rates by 17%.
  • Supported the creation of e-learning modules integrating gamification elements, leading to a 77% improvement in course engagement rates.
  • Implemented a data-driven employee satisfaction survey that motivated leadership to revise engagement strategies, reducing turnover by 77% in 16 months.
  • Assessed training modules for regulatory content and updated compliance courses, contributing to a 21% reduction in policy violations.
  • Implemented a multi-language training module accessible across 4 global regions, ensuring 31% adoption and reducing knowledge disparity.
  • Developed a peer-to-peer coaching model, resulting in 79% knowledge retention among participants within 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Resilience Alliance Network (RAN)
  • ASTD Masters Series in Learning & Development
  • WorldatWork - Total Rewards Association
  • Corporate Leadership Council (CLC)
  • National Human Resources Association (NHRA)
  • Academy of Human Resource Development (AHRD)
  • International Public Management Association for Human Resources (IPMA-HR)
  • International Council of Nurses

Certifications

  • CompTIA A+ Technician
  • Advanced Facilitator Training - International Association of Facilitators (IAF)
  • Certified Public Accountant
  • NeuroLeadership Institute Certificate in Brain-Based Coaching
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Training Management (CPTM) – Training Industry
  • Organizational Development Certification Program - National Training Laboratories (NTL)

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