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Skills

  • Instructional design using Workday
  • Employee training
  • Training material development
  • Customer service
  • Effective Public Speaking
  • Continuous learning program development
  • Team building
  • Conflict Resolution & Mediation
  • Process improvement
  • Behavioral Skills Coaching

Work Experiences

  • Achieved results by 2019.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Achieved a 81% improvement in job performance.
  • Achieved compliance within the past year.
  • Contributed to a 82% increase in operational efficiencies.
  • Boosted employee engagement by 67% over 13 months.
  • Collaborated with senior leadership.
  • Kept track of category company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Achieved 2% higher satisfaction scores from team members.
  • Achieved a 73% rise in employee satisfaction.

Summaries

  • 20% improvement in individual employee productivity.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Achieved a 46% reduction in turnover within the first year.
  • Boosted productivity by 72%.
  • Boosted corporate training ROI by $11.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned training goals with cross-department KPIs.
  • Within Healthcare, senior Corporate Service Trainer and outstanding performer in risk assessment and stakeholder engagement.
  • With extensive knowledge of HubSpot use and metric industry procedures, he is an expert in framework and method training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed a competency-based training curriculum that provided consistent learning outcomes across all regions during corporate rollouts.
  • Established virtual train-the-trainer programs attended by 13 participants across different global locations, ensuring knowledge scalability during company transitions.
  • Introduced mentorship programs for employees, fostering professional growth and career progression opportunities, noted by a 43% retention increase over the past year.
  • Streamlined task assignments and optimized team workflows, delivering soft skills and time management coaching across 11 divisions which improved project delivery times by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced leadership development by facilitating workshops on metric, which improved internal leadership pipeline and promotion rates by 34%.
  • Facilitated a change management training program across 18 locations, driving organizational adoption of Workday and reducing resistance by 84%.
  • Collaborated with HR to roll out employee engagement initiatives, resulting in a 64% improvement in onboarding satisfaction across new hires.
  • Led multiple cross-functional workshops focused on stakeholder engagement, which aligned with corporate strategies and resulted in 67% increased efficiency across departments.
  • Developed and implemented time management workshops for upper and middle management, which enhanced corporate project turnaround by 82% points.

Affiliations

  • Learning and Development Professional Group (LDPG)
  • American Society for Training & Development (ASTD)
  • International Council of Nurses
  • International Association for Continuing Education and Training (IACET)
  • International Coach Federation (ICF)
  • American Medical Informatics Association
  • International Society for Performance Improvement (ISPI)
  • Project Management Institute
  • Employee Assistance Professionals Association (EAPA)
  • American Management Association (AMA)

Certifications

  • ELearning Design and Development Certificate by Lakeside Partners
  • CompTIA A+ Technician
  • Certified Professional in Talent Development (CPTD) by ATD
  • Apple Certified Associate (ACA)
  • Certified Leadership Coach for Training by Beacon Labs
  • Advanced Instructional Design Certificate by Ironclad Systems
  • Certified Emotional Intelligence Facilitator by Northwind
  • Salesforce
  • Certified Technical Trainer (CTT+) by CompTIA
  • Certified Public Accountant (CPA)

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