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Skills

  • Guest relations management
  • Employee mentoring and coaching
  • Interdepartmental collaboration
  • Health and safety compliance (e.g., program)
  • Institutional and batch cooking
  • Communications
  • Food sanitation and hygiene practices
  • Flexible problem-solving
  • Banquet and event coordination
  • First Aid/CPR

Work Experiences

  • Adhered to strict alcohol service guidelines.
  • Assisted the bartender during busy evenings.
  • Achieved a 14% improvement in guest order accuracy.
  • Made the same dishes several times a day with the same level of care, attention to detail, and quality.
  • Achieved a 62% reduction in onboarding time.
  • Improved and updated a central standardized recipe and ingredient repository, which included nutritional and cost data.
  • Assisted the management team in organizing training workshops for food safety certifications, raising the staff's compliance rate to 73%.
  • Built strong rapport with regular guests.
  • Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
  • Wrote operational reports and analyses, as well as making recommendations to address both positive and negative trends.

Summaries

  • Culinary professional with a unique blend of creativity, food passion, and exceptional cooking skills.
  • Building streamlined, cohesive teams is a talent.
  • Achieved zero safety incidents.
  • Superior leadership and communication abilities.
  • Achieved monthly upselling targets and increased average check sizes by 67% per shift through strategic sales techniques and personalized guest interactions.
  • In high-pressure program restaurant settings, work well as a dynamic leader.
  • Professional Chef capable of leading and managing a team of 5 kitchen employees in the preparation of process cuisine.
  • Achieved monthly upselling targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 56% boost in revenue streams.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently recognized for going above and beyond in handling customer requests, which contributed to a 69% improvement in feedback scores.
  • Monitored and controlled supply stock, preventing shortages and reducing the need for last-minute orders by 36%.
  • Trained and mentored a team of 9 new hires, increasing overall service standards and customer satisfaction scores by 24%.
  • Resolved product issue through consumer testing.
  • Helped implement a new POS system in collaboration with management, reducing billing errors by 54%.
  • Boosted restaurant's social media engagement by 75% through positive guest interactions and encouraging reviews.
  • Tracked key performance metrics and provided daily reports to management, improving visibility and decision-making for staff capacity.
  • Collaborated with team of 6 in the development of category.
  • Recognized for maintaining cleanliness and organization that passed health and safety inspections with zero infractions.

Affiliations

  • Freemason
  • American Marketing Association
  • Association for Computing Machinery
  • Meeting Professionals International
  • Rotary International
  • POS Systems User Group
  • Women Chefs & Restaurateurs
  • Hospitality Sales and Marketing Association International
  • First Aid and CPR Certification Programs
  • Project Management Institute

Certifications

  • Certified Trainer by National Restaurant Association
  • Safety and Hygiene Certification from process
  • Certified Banquet Server Specialist (CBSS)
  • CompTIA Security+
  • Eco-Friendly Restaurant Practices by framework
  • CompTIA Network+
  • Certified Guest Service Professional (CGSP) by American Hotel and Lodging Educational Institute
  • Time Management Certification from process
  • Responsible Beverage Service Certification by initiative
  • ServSafe

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