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Skills

  • Operational improvement
  • Anticipating guest needs
  • Alcohol ordering
  • Coordination of bartending schedules
  • Conflict resolution with guests
  • Food and beverage pairings
  • Customer complaint resolution
  • Planning and coordination
  • Process improvement
  • Bar inventory optimization

Work Experiences

  • Actively engaged with guests during slower periods, building customer loyalty and generating a 83% return rate.
  • Achieved results over 2022.
  • Carefully examined customers' identification to ensure that they were of legal drinking age.
  • Consistently kept bar stocking within budget by negotiating favorable deals with suppliers, saving the venue $14 annually.
  • Aligned menus with current trends.
  • Was responsible for managing up to 18 customers per shift while also assisting 4 restaurant servers.
  • Coached a team of bartenders.
  • Collaborated with chefs to create food and beverage pairings.
  • Boosted revenue accuracy by $3 per week.
  • Coached a team of mixed-experience bartenders to improve speed and efficiency during high-stress, high-volume events.

Summaries

  • Under pressure, capable of maintaining composure and tending to a 10-square-foot program bar.
  • Professional Bartender and team leader with 11 years of experience in system settings.
  • In order to maximize performance reporting and project management skills in a position with Brightline, I'm looking to leverage team leadership and process improvement skills.
  • Improve customer satisfaction by having a good memory for taking orders and good communication skills.
  • Restocking supplies and keeping customer areas clean are important to me.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • With creative mixology skills, I'm hoping to make an impact on a forward-thinking bar program.
  • Meticulous Professional Bartender with background spanning all aspects of food service industry, including waiting tables, kitchen prep and serving drinks. Looking to join committed team in vibrant bar or restaurant.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Expert in category with a strong aptitude for coordinated and launched.

Accomplishments

  • Initiated the use of digital tipping systems, which improved overall staff earnings by 31% and increased staff satisfaction.
  • Organized themed bar events that consistently attracted over 9 attendees, driving year-on-year participation growth of 40%.
  • Partnered with local breweries and distilleries to introduce exclusive product offerings, generating a 29% increase in sales.
  • Consistently maintained a safe and compliant alcohol-serving environment by implementing OSHA-related best practices.
  • Designed a weekly themed cocktail night that increased customer attendance by 9% and enhanced brand awareness.
  • Trained and mentored junior bartenders in mixology techniques, resulting in a decrease of customer complaints by 55% over 14 months.
  • Trained a team of junior staff in responsible alcohol serving, leading to zero compliance violations over 4 months.
  • Successfully implemented high-efficiency POS terminals, expediting the service process, reducing customer wait times by 27%.
  • Conducted weekly inventory checks, reducing overstock and waste by 39%.
  • Ensured compliance with local liquor laws by implementing comprehensive regular checks and PMP-based protocols.

Affiliations

  • Alumni of the Bartending Masters Symposium 2022, staying updated on new techniques, recipes, and trends discussed by top-tier professionals.
  • Member of the National Restaurant Association (NRA), participating in seminars and training on restaurant management practices.
  • Completed method with Ironclad Systems, advanced training on inventory management systems and cost-control measures.
  • Completed advanced course in Molecular Mixology, integrating science and sensory experiences in cocktail preparation.
  • Organized the 2020 Austin Cocktail Week in collaboration with hospitality groups, driving awareness and foot traffic in participating locations.
  • Completed certification in Responsible Beverage Service 2017, understanding legal and ethical responsibilities in alcohol service.
  • Collaborated with the Atlanta Hospitality Group on event management strategies to streamline execution during large-scale gatherings.
  • Associated with the National Association of Catering Executives (NACE), contributing to the coordination of major events and celebrations.
  • Hosted guest speaker series at Local Bar School on innovative techniques in garnishing and cocktail presentation.
  • Affiliate Member of Women of the Vine & Spirits, dedicated to promoting and supporting women in the bartending and beverage industry.

Certifications

  • Certified Hospitality Supervisor (CHS) - Harbor & Co.
  • The BarSmarts Advanced Certificate
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • Event Planning & Bartending Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution & De-Escalation Certificate - system

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