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Skills

  • Metric equipment
  • Audit process management
  • Customer communication protocols
  • Operational improvement
  • Time management
  • Credit Risk Mitigation
  • Call center operations
  • Collections strategy development
  • Business operations
  • Delinquent accounts management

Work Experiences

  • Audited collections processes and implemented improvements that reduced overdue accounts by 48% while maintaining compliance with ITIL.
  • Collaborated with external vendors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 17% improvement in time-to-resolution for overdue cases.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 79% reduction in write-offs.
  • Created comprehensive collection reports.
  • Collaborated with the legal department.
  • Adjusted collection tactics.
  • Analyzed portfolios valued at over $16.

Summaries

  • Competent Accounts Receivable Specialist with 5 years of experience in high-volume environments performing all accounts receivable functions.
  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable department.
  • Achieved results within several months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within 6 months through direct client engagement.
  • Achieved results that improved collections efficiency.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Collaborated extensively with the legal team.

Accomplishments

  • Partnered with technology teams to automate reconciliation processes, reducing manual errors by 57% and accelerating collections distribution.
  • Utilized Adobe Creative Suite to manage high-priority accounts, ensuring accurate and timely collections post-standard.
  • Negotiated revised payment terms with clients during the past year of uncertainty, leading to retention of 77% of high-risk accounts.
  • Collaborated with team of 10 in the development of system.
  • Developed and implemented enhanced collection strategies, resulting in a 80% reduction in delinquent accounts over 18 months.
  • Provided senior leadership with key risk insights from portfolios valued at over $2, improving decision-making on collection tactics.
  • Documented and resolved framework which led to method.
  • Established information-sharing protocols with external stakeholders, improving cross-team collaboration and reducing disputes by 67%.
  • Enhanced the collections team’s efficiency by implementing automated workflow recommendations, leading to a 39% increase in processing speed.
  • Collaborated closely with client management, retaining 20% of overdue, yet high-value accounts without legal proceedings.

Affiliations

  • Institute of Internal Auditors (IIA)
  • International Credit Association (ICA)
  • Project Management Institute (PMI) – PMP Certification
  • American Society of Safety Professionals
  • American Bankruptcy Institute (ABI)
  • Business Credit Management Association (BCMA)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Association for Credit Management (NACM)
  • Consumer Data Industry Association (CDIA)

Certifications

  • Certified in Strategy and Competitive Analysis (CSCA)
  • Certified Information Systems Auditor (CISA) - category
  • CompTIA A+ Technician
  • Certified Credit and Risk Analyst (CCRA)
  • Certified Accounts Receivable Specialist (CARS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Third-Party Risk Professional (CTPRP)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Fellow of Credit and International Business (FCIB) Certification
  • Certified Credit Executive (CCE) - NACM

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