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Skills

  • Insurance billing
  • Project organization
  • MS Office
  • Cross-functional team collaboration
  • Windows XP/Vista
  • RFI Scanners
  • Call center experience
  • Process improvement
  • Computer maintenance
  • Team management

Work Experiences

  • Advised customers and users on required maintenance practices for various software systems for OEM warranty requirements and industry best practices.
  • Wrote whitepapers, user manuals, implementation documentation, and support base entries, among other technical documents.
  • Researched, documented, and escalated support cases to higher levels of support when I was unable to resolve issues using available resources.
  • Audited Active Directory settings, identifying and correcting misconfigurations that increased security by 67%.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Automated routine tasks using PowerShell scripts, reducing IT service desk workload by 36%.
  • Achieved a 75% reduction in downtime incidents.
  • Used process and procedure techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Used SAP, Power BI, and Asana to implement system security and data assurance software.
  • Kept track of IT supplies inventory by checking levels on a three years basis.

Summaries

  • Good troubleshooting, diagnostic, and repair skills, as well as a systematic approach and strong attention to detail.
  • Process and category have a proven track record.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • OSHA and PMP are her areas of expertise.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking forward to taking on a new challenge with a successful team.
  • Microsoft Specialist and team leader with 8 years of experience in system settings.
  • Ability to resolve issues with end-users in remote and desk-side environments quickly and patiently.

Accomplishments

  • Partnered with internal stakeholders to design and implement an Azure AD B2B solution, enhancing collaboration security for external partners by 42%
  • Supported business stakeholders by delivering Power Automate solutions, streamlining approval workflows and reducing processing times by 78%.
  • Coordinated the successful migration of over 2 users from legacy email systems to Exchange Online, improving email performance and uptime by 82%.
  • Redesigned SharePoint Team sites, providing more intuitive user interfaces and increasing end-user adoption by 83% within 18 months.
  • Resolved escalated client issues involving Microsoft Teams, achieving an overall improvement in user satisfaction by 80% within three years.
  • Conducted in-depth training workshops focused on Power BI integration with Microsoft 365, increasing data analytics capabilities for 15 teams.
  • Orchestrated the integration of third-party CRM systems into Dynamics 365, resulting in enhanced process automation and a 17% reduction in lead response times.
  • Revised internal permissions across multiple Microsoft 365 services, ensuring data protection compliance and reducing security incidents by 64%.
  • Managed SharePoint Online migration for 6 teams, increasing document collaboration efficiency by 20% and reducing document search time.
  • Configured Power Automate workflows for automating routine tasks, reducing manual data entry by 13 hours per week across product.

Affiliations

  • Affiliate, Azure Active Directory Group Administrators, 2020 - Present
  • Volunteer, Local Microsoft User Group, Boston, 2017 - Present
  • Certified, Microsoft Identity and Access Administrator, 2023
  • Member, International Society for Technology in Education (ISTE), 2024 – Present
  • Member, Cloud Security Alliance (CSA), 2015-Present
  • Certified, Microsoft Excel Expert (Office 365 and 2019), 2015
  • Member, Information Systems Audit and Control Association (ISACA) 2016 - Present
  • Contributor, Spiceworks IT Community, 2017
  • Member, CompTIA IT Professionals, 2021 - Present
  • Student Member, IEEE Computer Society – 2017-Present

Certifications

  • Microsoft Certified: Cloud Platform & Infrastructure (MCSE)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Trainer (MCT)
  • Microsoft Certified: Power Platform Fundamentals
  • CompTIA A+ Technician
  • Microsoft Certified: Azure Security Engineer Associate
  • Microsoft Certified: SharePoint Administrator
  • CompTIA Network+
  • CompTIA Cloud+ Certification
  • Google Certified Professional Cloud Architect

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