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Skills

  • RFI Scanners
  • Customer support needs assessment
  • Insurance billing
  • Supervision
  • Preventative maintenance scheduling
  • Exceptional telephone etiquette
  • MS Office
  • Hardware Configuration
  • QuickBooks expert
  • Business operations

Work Experiences

  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Collaboratively upgraded Jira and streamlined end-user experience, decreasing technical support inquiries by 22% in the first 14 months.
  • Used framework and standard techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Achieved results in 2020.
  • Responded to 5 individual tickets to provide Power BI and HubSpot end-user support every week.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Maintained my cool and patience by employing de-escalation techniques and providing positive customer support in the face of difficult customer situations.
  • Achieved resolution within 10 hours.
  • Achieved passing results in all annual checks.
  • Repaired network hardware components such as firewalls, routers, and program devices.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Talented system Support Engineer with a track record of positively impacting risk assessment through the application of abilities, drive, and technical skills.
  • Proficient in promoting initiative by leveraging risk assessment and process improvement knowledge.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Performance reporting in standard settings and process improvement in risk assessment settings.
  • Miscellaneous student seeking hands-on experience through an internship in workflow optimization.
  • Technical Technician with superior understanding and knowledge of Power BI and HubSpot in a QuickBooks environment.
  • Process, initiative, and standard are all available.

Accomplishments

  • Supported the engineering and IT departments during a server overhaul project, resulting in a 15% increase in throughput and a reduction in latency.
  • Enhanced cybersecurity strategy by creating new access control protocols, contributing to a 80% reduction in unauthorized access attempts.
  • Led implementation of new server hardware, reducing total power consumption by 49% and improving overall environmental sustainability ratings.
  • Installed and configured Windows and Linux operating systems across 7 client environments, reducing operational setup time by 79% and improving overall satisfaction.
  • Designed and executed disaster recovery drills ensuring all systems were restored within 12 hours under real-world conditions, minimizing potential downtime risks.
  • Developed custom virtual environments using system to support department-specific needs, reducing physical hardware costs by 76%.
  • Upgraded core IT infrastructure, improving data transfer rates by 38% while reducing daily maintenance downtime.
  • Spearheaded the installation and ongoing maintenance of network systems and provided expert guidance on troubleshooting, resulting in 66% fewer outages.
  • Administered critical upgrades on database systems, improving security protocols and lowering data breach risks by implementing Jira.
  • Initiated system monitoring protocols using Adobe Creative Suite, automating error detection and reducing manual troubleshooting hours by 81% during high-traffic periods.

Affiliations

  • Attended INFOSEC Institute courses, primarily focused on vulnerability prevention and data encryption for high-security networks.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), focusing on enhancing skills in network engineering and IT infrastructure.
  • Affiliated with Cisco Networking Academy, learning cutting-edge practices in network equipment deployment and system security configuration.
  • Continuous learner with Cloud Security Alliance (CSA), staying up to date with cloud systems and compliance requirements.
  • Participated in MITRE ATT&CK community sessions, enhancing abilities in network-based threat detection and cybersecurity strategies.
  • Member of the Open Networking Foundation (ONF), affiliated with the study and implementation of open-source networking solutions.
  • Alumni member of Microsoft Technology Association, staying connected with the latest advancements in programming tools and IT system management certifications.
  • Participated in the Cybersecurity & Infrastructure Security Agency (CISA) webinars, focusing on secure network architecture implementation.
  • Certified Information Systems Security Professional (CISSP) association (ISC)² member, dedicated to advancing skills in cybersecurity protocol development.
  • Active participant in the National Association of Systems Administrators (NASA), engaging with the latest trends in disaster recovery, IT management, and cybersecurity.

Certifications

  • Microsoft Office Specialist (MOS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Kubernetes Administrator (CKA)
  • Cisco Certified Network Associate (CCNA)
  • Fortinet Network Security Expert (NSE) Certification
  • Certified Ethical Hacker (CEH)
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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