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Skills

  • Project organization
  • Qualys Cloud Platform
  • Vendor relationship management
  • Operational improvement
  • Problem resolution
  • Cloud infrastructure research and implementation
  • Automated report generation tools
  • First Aid/CPR
  • Agile and Scrum Methodologies
  • Implementing security programs

Work Experiences

  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed bug reports and worked with developers to decrease issue resolution time by 39%.
  • Applied SQL queries to identify redundant data in production databases, reducing storage use by 52%.
  • Collaborated with external vendors.
  • Collaborated with external vendors to troubleshoot and resolve server-related issues in under 13 hours.
  • Achieved a 51% increase in security.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • New computer forensic tools were researched and developed by me.
  • Cleaned and organized 11 TB of data.

Summaries

  • Within Miscellaneous, senior Information Systems Intern and outstanding performer in client relations and risk assessment.
  • Capable of configuring VPN solutions for 4 remote employees, ensuring secure operations with zero security breaches in 2021.
  • The ability to provide comprehensive network design and security frameworks is a strength.
  • Created clear, user-friendly documentation.
  • Dedicated Information Systems Intern with a strong background in network troubleshooting, helping reduce system downtime by 5 hours weekly.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analytical Information Systems Intern with experience researching and cost-optimizing cloud storage solutions, saving $150,000 yearly.
  • Assisted in the roll-out of new technology.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Clear understanding of client relations and risk assessment as well as stakeholder engagement training.

Accomplishments

  • Optimized server configurations, which decreased downtime during framework by 12 hours and improved response times by 49%.
  • Utilized procedure to manage incidents, achieving a 73% ticket resolution rate within 10 months.
  • Created a PowerShell-based script that automates log parsing, saving 5 hours weekly in system monitoring.
  • Assisted in the design and implementation of real-time monitoring dashboards using program, improving incident response times.
  • Conducted audits on network security settings, identifying 10 vulnerabilities and securing sensitive data through initiative.
  • Redesigned workflow processes in human resources, reducing paperwork and processing time by 7 hours per week.
  • Created detailed standard operating procedures for new systems integrations, reducing service desk callbacks by 21%.
  • Facilitated seamless integration of system for team-wide use, improving project tracking and communication flow.
  • Scoped and implemented Adobe Creative Suite enhancements, resulting in 35% improvement in database query speeds across 18 systems.
  • Resolved product issue through consumer testing.

Affiliations

  • Machine Learning and Artificial Intelligence Association (MLAIA)
  • AI and Blockchain Developers Association
  • Volunteer, Code for America
  • Association of Business Process Management Professionals (ABPMP)
  • Information Systems Audit and Control Association (ISACA)
  • IEEE Young Professionals – Technology and Data Solutions Track
  • Associate Member, Cybersecurity Association of Maryland (CAMI)
  • Lions Club
  • Toastmasters
  • Microsoft Technology Associate (MTA) Certification – Networking Fundamentals

Certifications

  • Google IT Support Professional Certificate
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certificate in ITIL Foundation 2022
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Fundamentals
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Certified Ethical Hacker (CEH)

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