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Skills

  • Basic Life Support (BLS) certification
  • Customer service
  • Multi-patient Management
  • Compassionate Care Practices
  • Regulatory compliance
  • HIPAA compliance
  • Adaptability in dynamic settings
  • Clinical Shadowing
  • Relationship development
  • First Aid & CPR Certification

Work Experiences

  • Assisted with intake assessments.
  • Achieved reduction over 2016.
  • Assessed treatment progress.
  • Assessed clients upon admission and discharge from detox, as well as taking blood samples for lab testing.
  • Had an excellent attendance record and was always on time for work.
  • Demonstrated calculated responsiveness.
  • Conducted therapeutic activities.
  • Assisted therapists in behavioral modification protocols.
  • Looked for industry trends on social media and through online sources.
  • Assisted with peak periods.

Summaries

  • Collaborates efficiently across treatment teams to ensure proper behavioral monitoring protocols, yielding consistent improvement in patient outcomes.
  • Co-facilitated family counseling meetings.
  • Contributed to a safer and more comfortable facility environment.
  • Adhered to transportation policies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Collaborates with interdisciplinary teams.
  • Conducted structured group exercises.
  • Recognized on a regular basis for outstanding performance and contributions to the Agriculture and Ranching industry's success.
  • Continuously monitored high-stress events.
  • Contributed to a progressive healthcare organization.

Accomplishments

  • Utilized de-escalation techniques to resolve high-stress situations, reducing physical interventions in patient care by 48%.
  • Co-led group therapy sessions targeting substance use recovery, increasing session attendance by 40% over several months.
  • Implemented relaxation and grounding techniques with patients experiencing acute stress, decreasing escalation rates by 45%.
  • Facilitated improved family engagement strategies in patient care, decreasing readmission rates by 71%.
  • Reduced time spent on administrative tasks by 30% through streamlined EHR system updates while maintaining data accuracy.
  • Utilized motivational interviewing techniques, increasing patient engagement in group therapy sessions by 22%.
  • Actively participated in geriatric patient care, resulting in 57% increase in patient satisfaction surveys regarding mental health services.
  • Provided pharmacological education to patients under supervision of a certified physician, improving medication adherence by 16%.
  • Supported a team of 12 clinicians in conducting patient assessments, improving intake efficiency by 77%.
  • Administered basic pharmacological treatments under supervision, maintaining a 84% compliance rate with patient care guidelines.

Affiliations

  • National Association of Alcoholism and Drug Abuse Counselors (NAADAC)
  • Project Management Institute
  • National Certification of Professional Psychiatric Technicians (NCPPT, 2019)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • International Association of Administrative Professionals
  • American Association of Psychiatric Technicians (AAPT)
  • National Council for Mental Wellbeing (2022, Lean)
  • Coalition for Psychiatric Emergency Services Professionals (CPESP)
  • Rotary International
  • International Council of Nurses

Certifications

  • National Provider Identifier (NPI) - Illinois
  • Certified Crisis Prevention and Intervention (CPI) - Vantage
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nursing Assistant (CNA) - Phoenix 2017
  • Certified Public Accountant
  • Certified Clinical Trauma Professional (CCTP) - Ironclad Systems
  • Mental Health First Aid (MHFA) Certification - National Council for Mental Wellbeing 2021
  • CompTIA A+ Technician

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