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Skills

  • Product development
  • Human resources management
  • Relationship building
  • Business process re-engineering
  • Program equipment
  • Business Development
  • Communications
  • Client account management
  • Process improvement
  • Employee retention strategies

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class procedure results.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Oversaw the efficiency of risk assessment and vendor management on standard shift, supervising 12 employees.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.
  • Increased revenue while also effectively targeting new markets by executing team leadership and budget management.

Summaries

  • Well-versed in project management and a stickler for deadlines.
  • Customer-focused General Manager with 8 years of experience who is committed to expanding strategic planning and budget management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of project management and data analysis as well as quality assurance training.
  • Veteran Operations Coach with exceptional data analysis and cross-functional collaboration abilities.
  • Achieved 34% faster project execution.
  • Professional with exceptional sales, client relations, and workflow optimization abilities.
  • Develop strategic business partnerships and relationships.
  • In developing policies, managing process activities, and taking launched, be strategic.
  • Known for leading system employees to complete program tasks and for success in procedure industries.

Accomplishments

  • Overhauled the onboarding process, reducing new hire training time by 9 days and increasing new employees' operational readiness by 19%.
  • Documented and resolved system which led to method.
  • Analyzed operational bottlenecks and coached the leadership team on process improvements that saved 13 labor hours annually.
  • Introduced a conflict resolution framework that minimized inter-team disputes, cutting resolution time from 16 days to 8 hours.
  • Implemented a new staff training protocol, which reduced onboarding time by 4 weeks and improved retention by 35%.
  • Implemented a time management training program that reduced job burnout and increased team productivity by 64% over 14 weeks.
  • Introduced daily stand-up meetings to streamline team communication and address roadblocks, reducing decision-making time by 7 hours per project.
  • Facilitated leadership training sessions for 8 managers, resulting in a 72% decrease in employee grievances over the past year.
  • Coached underperforming teams using a tailored development plan, increasing individual productivity by 23% within 16 months.
  • Reduced employee absenteeism by 83% through targeted engagement initiatives and improved work-life balance practices.

Affiliations

  • Project Management Institute
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Kaizen Institute Network
  • The American Society for Quality (ASQ)
  • Lean Six Sigma Certification Institute
  • Association for Computing Machinery
  • American Marketing Association
  • Strategic Management Society (SMS)
  • Global Association for Quality Management (GAQM)

Certifications

  • Certified ScrumMaster (CSM) | Scrum Alliance, 2015
  • CompTIA Network+
  • Employee Engagement Specialist Certification - Lakeside Partners 2022
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Business Operations Professional (CBOP), International Business Training Association - 2015
  • Project Management Professional (PMP) - Vantage, 2017
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Change Management Specialist (CMS), Management and Strategy Institute - 2019

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