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Skills

  • Change Management
  • Coaching and mentoring
  • New system implementation
  • Business process re-engineering
  • Project development
  • Stakeholder relations
  • Effective leader
  • Training program development
  • Regulatory compliance
  • Conflict resolution

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $8.
  • Implemented the system program and employed quality assurance to ensure that guests have a memorable, consistent, and positive experience.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Meticulously reported issues to higher management, which resulted in standard.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every several months.

Summaries

  • Achieved 67% improvement in employee engagement scores.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved President's Club recognition for outstanding performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • With 9 years of customer service experience, Operations Coach is insightful.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Clear understanding of project management and data analysis as well as quality assurance training.
  • Composed persona with a strong sense of motivation.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new staff training protocol, which reduced onboarding time by 4 weeks and improved retention by 35%.
  • Collaborated with department heads to align operational milestones with strategic organizational goals, improving department synergy by 41%.
  • Analyzed operational bottlenecks and coached the leadership team on process improvements that saved 13 labor hours annually.
  • Reduced employee absenteeism by 83% through targeted engagement initiatives and improved work-life balance practices.
  • Created and implemented a continuous learning and employee development program that increased promotions from within by 58% over 2020.
  • Utilized a Six Sigma methodology in quality management initiatives, decreasing error rates by 47% over two years.
  • Implemented a resource planning tool that reduced downtime across machinery by 51%, improving operational uptime by 12 hours/month.
  • Led a cross-functional team of 16 employees through a transformational process improvement project, boosting service speed by 83%.
  • Coordinated with IT to automate repetitive admin tasks, cutting administrative overhead by 80% and freeing up 9 person-hours per week.

Affiliations

  • National Association of Social Workers
  • Institute of Business Process Management
  • International Association of Business Communicators (IABC)
  • Institute of Industrial & Systems Engineers (IISE)
  • Freemason
  • Professional Association for Supply Chain and Operations Management
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • National Association of Professional Women (NAPW)
  • Association of Information Technology Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP) - initiative, 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Human Capital Strategist (HCS), Human Capital Institute - 2021
  • Certified in Risk and Information Systems Control (CRISC) - ISACA - 2021
  • CompTIA Network+
  • Certified Kaizen Facilitator, Lean Enterprise Institute - 2023
  • Operational Excellence Professional Certification (OpEx Pro), Northwind - 2018
  • Certified Business Operations Professional (CBOP), International Business Training Association - 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Facilitation Skills Certification – Brightline

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