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Skills

  • Cross-department team coordination
  • Epic ClinDoc systems configuration
  • DRG assignment
  • Post-implementation support
  • Clinical documentation optimization
  • Increasing user adoption rates
  • Project management for multi-site hospitals
  • Epic System Optimization
  • Communications
  • End-user support and troubleshooting

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Audited clinical documentation for adherence to regulatory standards, reducing compliance violations by 66% in 2024.
  • Easily interacted and communicated with department personnel and the general public.
  • Collaborated with Epic Application Analysts to resolve system configuration issues, improving overall ClinDoc performance in marketing by initiative.
  • Championed efforts to improve physician engagement.
  • Achieved a 9-month deployment.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 11 hours.
  • Advised on the integration of external monitoring tools with Epic ClinDoc, enhancing overall reporting accuracy by 24% in 2020.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Used classification manuals to learn more about disease and diagnosis processes.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 34% improvement in provider satisfaction.
  • Within Miscellaneous, senior Epic ClinDoc Consultant and outstanding performer in quality assurance and data analysis.
  • Achieved 22% improvement in documentation completeness.
  • Adept in version upgrade management.
  • Achieved a 28% reduction in charting time.
  • Achieved 41% improvement in productivity.
  • Achieved 15% error reduction in clinical documentation.
  • Client-centric Epic ClinDoc Consultant.

Accomplishments

  • Optimized end-user training program that resulted in a 45% increase in accurate patient information capture within the Epic ClinDoc module.
  • Contributed to the successful go-live for procedure by orienting over 9 clinicians on best practices, resulting in excellent user satisfaction scores.
  • Optimized clinical note templates to align with current regulatory requirements, easing compliance efforts and minimizing audit citations by 55%.
  • Collaborated with cross-functional teams to conduct root cause analysis and reduce clinical documentation errors by 85%, enhancing care quality.
  • Resolved over 13 difficult ClinDoc configuration issues during a high-pressure go-live week, ensuring zero impact to patient care and meeting operational objectives.
  • Negotiated system modifications between clinical and IT stakeholders for Epic ClinDoc roll-out, leading to a 39% increase in workflow satisfaction scores.
  • Led comprehensive root cause analysis for recurring ClinDoc issues, identifying bottlenecks and reducing clinician help desk tickets by 26%.
  • Reduced overall system downtime for Epic ClinDoc users through preventive maintenance, ensuring clinicians had 54% system availability during critical periods.
  • Directed project teams during method upgrade and resolved 15 critical issues, delivering the project within scope and under budget by 69%.
  • Mentored junior Epic consultants in ClinDoc system optimization, cutting issue diagnosis times by 78%, fostering a more responsive support structure.

Affiliations

  • American Marketing Association
  • Certified Professional in Healthcare Information & Management Systems (CPHIMS) Credential
  • Process Oriented Health Informatics Group (POHIG)
  • American Health Information Management Association (AHIMA)
  • American Society of Safety Professionals
  • Jaycees
  • College of Healthcare Information Management Executives (CHIME)
  • Epic User Group (EUG) – ClinDoc Subgroup
  • Rotary International
  • Toastmasters

Certifications

  • Epic Bridges Certification
  • Epic Population Health Certification
  • Certified Change Management Professional (CCMP)
  • Epic Willow Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified HIPAA Professional (CHP)
  • Apple Certified Associate (ACA)
  • Epic ASAP Certification
  • Certified Documentation Improvement Practitioner (CDIP)
  • Epic Stork Certification

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