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Skills

  • DRG assignment
  • Epic ClinDoc systems configuration
  • Medical documentation accuracy improvement
  • Customer service
  • Project organization
  • Operational improvement
  • Healthcare process improvement
  • Custom template configuration
  • Process improvement
  • Communications

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Attained 22% user adoption.
  • Transported Power BI to one year customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed downtime events and developed preventive measures in partnership with IT, reducing system downtime occurrences by 11 events annually.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Easily interacted and communicated with department personnel and the general public.
  • Collaborated with Epic Application Analysts to resolve system configuration issues, improving overall ClinDoc performance in marketing by initiative.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Aligned clinical teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of team leadership and vendor management as well as strategic planning training.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Customer-focused Epic ClinDoc Consultant.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 22% improvement in documentation completeness.
  • Achieved 15% error reduction in clinical documentation.
  • Epic ClinDoc Consultant is a multi-talented Epic ClinDoc Consultant who is consistently rewarded for planning and operational improvements.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.

Accomplishments

  • Managed end-user feedback loops post-implementation, collecting and analyzing user reports to influence system modifications resulting in a 65% satisfaction improvement.
  • Customized Epic ClinDoc settings to improve user resilience to system downtime, ensuring 81% usage uptime during critical shift hours.
  • Optimized clinical note templates to align with current regulatory requirements, easing compliance efforts and minimizing audit citations by 55%.
  • Enhanced the decision-making process for hospital executives by delivering data insights from ClinDoc usage, leading to strategic investments in workflow enhancements.
  • Developed custom reporting tools within Epic ClinDoc to provide real-time insight into clinician documentation habits, allowing for key adjustments and reducing errors by 61%.
  • Mentored junior Epic consultants in ClinDoc system optimization, cutting issue diagnosis times by 78%, fostering a more responsive support structure.
  • Incorporated new Epic ClinDoc features to align with ongoing healthcare regulatory changes, reducing documentation compliance risks by 29% across 17 departments.
  • Independently led custom build sessions to create tailored Epic ClinDoc solutions that enhanced workflow efficiency by 45%.
  • Contributed to an Epic-wide performance improvement initiative that reduced documentation-related errors by 52% across all care units.
  • Successfully completed data migration from legacy system to Epic ClinDoc, ensuring historical records were seamlessly transitioned with a 46% accuracy rate.

Affiliations

  • International Council of Nurses
  • Toastmasters
  • Society for Health Systems (SHS) – Healthcare Informatics Division
  • Society for Clinical Data Management (SCDM)
  • American Health Information Management Association (AHIMA)
  • Epic Certification Program – ClinDoc
  • Healthcare Financial Management Association (HFMA)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • National Council on Health Information Technology (NCHIT)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Healthcare IT Leadership Professional (HITLP)
  • Data Analytics Certification for Healthcare from Summit Group
  • Epic Resolve Certification
  • Epic Population Health Certification
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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