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Skills

  • Answering incoming calls
  • Business operations
  • Certified in 10-key
  • Proficient in Adobe Creative Suite
  • Records management
  • Memorization and recall
  • Administrative support specialist
  • School records monitoring
  • Policy analysis
  • Marketing

Work Experiences

  • Increased customer satisfaction by 10% by quickly and effectively resolving customer issues.
  • Used spreadsheets or other database software like SAP and Power BI to compile and analyze data.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Took messages and transferred calls to appropriate colleagues by answering 8 phone calls per 6 months.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Labeled and kept track of exhibits that were used as evidence in court.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Prepared for meetings by gathering all necessary materials ahead of time.
  • Increased customer retention by effectively resolving problems.

Summaries

  • Within Miscellaneous, senior Court Clerk and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as risk assessment and process improvement.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Offering 8 years of experience in customer relations management.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Team leadership and data analysis are tasks that I am uniquely qualified to perform.

Accomplishments

  • Expertly handled high-volume case filings, ensuring accurate and timely processing that enhanced case throughput by 18%.
  • Maintained accurate records of case files and legal documentation, streamlining the case retrieval process for judges and attorneys.
  • Travel Planning: Booked heavy domestic and international travel for department of 6.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 4.
  • Developed standardized templates for commonly used court documents, reducing drafting errors and improving consistency in legal filings.
  • Managed initiative area.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Managed litigant communications in adherence with court protocols, ensuring all parties received required court notices and subpoenas within established deadlines.
  • Procedure Trained medical billing staff of 18 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.

Affiliations

  • Association for Court Reporting and Captioning (NCRA)
  • American Association for Paralegal Education (AAfPE)
  • State Bar Paralegal Division - Massachusetts
  • American Society of Notaries
  • International Association of Administrative Professionals
  • Electronic Case Management and Filing Systems Specialists Group
  • Society of Women Engineers
  • National eNotary Association (NeNA)
  • Association of Legal Administrators (ALA)
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Electronic Court File Management Certification - procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Fundamentals of Court Technology Training - Court Technology Conference (CTC)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Paralegal (CP) – National Association of Legal Assistants (NALA)
  • Certified Legal Professional (CLP) - process
  • Certified Municipal Clerk (CMC) – program

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