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Skills

  • Triaging patients
  • Records management
  • Operational improvement
  • Patient scheduling
  • Information security
  • Conference planning
  • Proficient in Adobe Creative Suite
  • Faxing paperwork
  • Human resource laws knowledge
  • Budgets

Work Experiences

  • Took messages and transferred calls to appropriate colleagues by answering 8 phone calls per 6 months.
  • Aided the organization's objectives by ensuring that projects were in line with the mission of providing knowledge, information, expertise, and experiences in the field of speech and language pathology.
  • Searched files and contacted witnesses, attorneys, and litigants to gather information for court.
  • Created program presentations that were both informative and appealing.
  • Created files, reports, and records while maintaining confidentiality.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Increased customer retention by effectively resolving problems.
  • Increased customer satisfaction by 10% by quickly and effectively resolving customer issues.
  • Was in charge of data entry, resume tracking, and the applicant tracking system.
  • Was in charge of HR documentation, which included filling out forms, reports, and records.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Customer service skills that are second to none.
  • Team player who is knowledgeable in cross-functional collaboration and data analysis.
  • Prepares and examines legal documents, administers oaths, and keeps minutes of proceedings.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Motivated Office Automation Clerk looking for a new job where her project management and data analysis skills can be put to good use.
  • 16 years of experience in general office procedures, performance reporting and team leadership.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Effective at preparing dockets, transcribing minutes, and recording and documenting testimonies.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Managed courtroom interpreters in multi-language proceedings, ensuring compliance with legal standards and equitable access to court services.
  • Trained 12 temporary accounting administrative staff during tax season.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Maintained accurate records of case files and legal documentation, streamlining the case retrieval process for judges and attorneys.
  • Facilitated communication between the courtroom and external legal entities, ensuring seamless case coordination and reducing operational delays by 53%.
  • Updated and maintained company database to reflect current and accurate client records for more than 14 accounts.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Travel Planning: Booked heavy domestic and international travel for department of 6.
  • Collaborated with team of 4 in the development of system.

Affiliations

  • American Association for Paralegal Education (AAfPE)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Association of Certified e-Discovery Specialists (ACEDS)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • American Marketing Association
  • American Society for Public Administration (ASPA)
  • Association of Professional Responsibility Lawyers (APRL)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certificate in Court Security - US Department of Homeland Security (DHS)
  • Judicial Administration Program Certificate - Michigan State University Online
  • Certificate in Legal Proofreading and Document Review - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified E-Filing Professional (CEF) - metric
  • Certified Municipal Clerk (CMC) – program
  • Certified Protection Officer (CPO)
  • Certified Legal Professional (CLP) - process
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)

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