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Skills

  • Broadcast Quality Assurance
  • Bandwidth Allocation Optimization
  • Process improvement
  • Troubleshooting systems
  • Operational improvement
  • Cross-functional team leadership
  • Automation Script Development for Maintenance
  • Digital signal processing (DSP)
  • Customer service
  • Method equipment

Work Experiences

  • Achieved a 48% reduction in operational costs.
  • Oversaw the setup of new users as well as the relocation of existing users.
  • Boosted headend team’s operational efficiency by 62%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with third-party vendors.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Coordinated testing programs for HubSpot.
  • Read blueprints and schematics to properly place equipment.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Consistently met project deadlines.

Summaries

  • Collaborated with third-party vendors.
  • Collaborates with client engineering teams.
  • Conducted thorough system audits in Portland.
  • Headend Integration Engineer with 2 years of successful quality assurance and budget management experience.
  • Collaborated with internal teams and external vendors.
  • Accomplished professional with expertise in headend system installations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accelerated new service rollouts such as Workday.
  • Achieved zero service interruptions during critical broadcasts.
  • Telecommunications technician with 6 years of experience in voice, data, and other systems installation.

Accomplishments

  • Designed preventive maintenance programs that proactively reduced critical outages by 52% across all integrated systems.
  • Collaborated with the Quality Assurance team to build automated testing frameworks, decreasing manual testing time by 20%.
  • Collaborated with Tableau teams to ensure that all headend integrations were aligned with industry standards, earning recognition for quality performance.
  • Redesigned legacy systems for seamless transition to next-gen services, enabling ServiceNow rollouts 8% faster than projected timelines.
  • Led post-deployment reviews contributing to 72% process improvement on future cycles, reducing time to market.
  • Mentored and developed a team of 13 junior engineers, raising departmental output by 58% through focused training and development initiatives.
  • Collaborated with team of 4 in the development of category.
  • Coordinated cross-departmental efforts to optimize RF signal integrity, mitigating interference and improving transmission quality by 18% in Austin.
  • Implemented a scalable architecture supporting a 18% growth in subscriber base, while adhering to service standards without downtime.
  • Succeeded in scaling infrastructure capacity for Microsoft Excel, resulting in a 79% improvement in redundancy and fault resiliency.

Affiliations

  • Broadcast Engineering Society (BES)
  • Certified Cable Network Engineer (CCNE) 2015
  • Telecommunications Industry Association (TIA)
  • Jaycees
  • National Association of Social Workers
  • Association for Computing Machinery (ACM)
  • National Association of Broadcasters (NAB)
  • Association for Computing Machinery
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Society of Motion Picture and Television Engineers (SMPTE)

Certifications

  • Juniper Networks Certified Specialist (JNCIS-SP) 2017
  • Certified Wireless Network Administrator (CWNA) - 2018
  • Certified Cisco Cable Headend Specialist 2017
  • Red Hat Certified Engineer (RHCE) - 2019
  • First Aid/CPR Certified
  • Certified RF Specialist (CRFS) by SCTE 2018
  • SCTE/RCS Certified Broadband Premises Technician (CBPT) 2018
  • CompTIA Security+
  • Certified Information Systems Security Professional (CISSP®) – 2022
  • Cisco Certified Network Associate (CCNA)

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