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Skills

  • Data analysis
  • Microsoft Office Suite
  • Payroll and budgeting
  • Process implementation
  • Conflict resolution
  • Staff development plans
  • MS Office Suite
  • Dental staff assistance
  • Written and verbal communication
  • Staff direction and support

Work Experiences

  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination, as well as managing system accounts and driving productivity improvements.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Achieved results within three years.
  • Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database.
  • Achieved zero lost bookings.
  • Improved the payment collection, accounts payable/receivable, deposit, and recordkeeping systems.
  • Restructured installation processes and staff teams, resulting in a 10% increase in productivity.

Summaries

  • Motivated Front Office Staff with experience managing large-scale projects, including budgeting and administration.
  • Front Office Staff is a multi-talented Front Office Staff who is consistently rewarded for planning and operational improvements.
  • Adept at upselling and cross-selling strategies, consistently generating an additional $2 in revenue while exceeding quarterly upsell targets by 71%.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Front Office Staff with 7 years of successful risk assessment and stakeholder engagement experience.
  • Adept at upselling and cross-selling strategies.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Strong work ethic and ability to boost company morale.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Detail-oriented office support specialist with demonstrated expertise in stakeholder engagement.

Accomplishments

  • Design: Responsible for creative design for prominent procedure.
  • Assumed responsibility for cash handling and reconciliation of front desk transactions, maintaining accuracy with a 57% error-free rate.
  • Contributed to a reduction in customer complaints by 23% through proactive guest engagement and problem-solving at the front desk.
  • Researched
  • Documented and resolved system which led to process.
  • Acted as primary point of contact for guest inquiries, resolving issues within several months, resulting in a 84% increase in positive feedback.
  • Improved
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Directed front office team during high-occupancy periods, ensuring staffing schedules aligned with peak demand and resulting in a 20% occupancy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Tourism Cares Member for Hospitality Professionals
  • Freemason
  • Local Chamber of Commerce Membership
  • International Live Events Association (ILEA)
  • National Association of Social Workers
  • Team Management Certificate from the Institute of Hospitality (IOH)
  • Society of Women Engineers
  • International Association of Conference Centers (IACC)
  • International Association of Administrative Professionals

Certifications

  • Conflict Resolution Certification for Front Line Staff via system
  • Front Office Operations Professional (FOOP) Certification from Harbor & Co.
  • Hotel Revenue Management Certification from system
  • Workplace Diversity and Inclusion Certification by Summit Group
  • Certified Hotel Concierge from Brightline
  • Reservation Management Certification from Ironclad Systems
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CPR and First Aid Certified by the American Red Cross
  • Advanced Hotel Front Office Operations Certified

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