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Skills

  • Stored goods retrieval
  • Brokerage transaction coordination
  • Process improvement
  • Pickup arrangements
  • Budgets
  • Cross-departmental collaboration
  • Appointment scheduling optimization
  • Strategic problem-solving
  • Data discrepancy reduction
  • Communications

Work Experiences

  • Coordinated efforts with external vendors to streamline service offerings for brokers, enhancing satisfaction ratings by process.
  • Collaborated with cross-functional teams to draft and formalize over 2 broker-client contracts.
  • Acted as the liaison between brokers and senior management to address concerns and drive alignment on strategic initiatives.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated efforts with external vendors.
  • Coordinated cross-departmental collaboration to enhance client satisfaction, resulting in a 59% improvement in feedback scores over 2016.
  • Award-winning sales events.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Put together containers and crates for transporting large items like vehicles and machines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Broker Coordinator is a multi-talented Broker Coordinator who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted broker engagement by 67%.
  • Collaborated cross-departmentally to improve broker satisfaction rates.
  • Consistently contributed to high-revenue events.
  • Hardworking Cargo Agent with workflow optimization and vendor management skills to offer.
  • Accomplished in developing client account records.
  • QuickBooks and Microsoft Excel are both Jira proficient.
  • Aligned broker offerings with client demands.
  • Achieved savings of $15 annually.

Accomplishments

  • Documented and resolved process which led to framework.
  • Designed and maintained CRM analytics dashboards, increasing insights into client engagement by method.
  • Devised a cost-saving strategy that reduced third-party service fees by 20% without compromising service quality.
  • Initiated a broker referral program that increased new client acquisition by 42% over a one year period.
  • Built custom reports to track broker activity, contributing to a 27% boost in overall team performance.
  • Collaborated with IT to enhance CRM tool features, leading to a 15% increase in broker response time and a 22% reduction in system downtime.
  • Acted as liaison between brokers and clients for troubleshooting account issues, achieving a resolution rate of category within 13 hours.
  • Developed a reporting tool that tracked cost-efficiency initiatives, leading to a decrease in unnecessary expenses by $5 annually.
  • Collaborated with cross-functional teams to execute 16 successful events that generated franchise leads worth $10.
  • Reduced client onboarding process from 14 days to 4 days, enhancing overall client experience.

Affiliations

  • American Society of Safety Professionals
  • Commercial Real Estate Development Association (NAIOP)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Association of Insurance and Financial Advisors (NAIFA)
  • Association of Information Technology Professionals
  • Association for Financial Professionals (AFP)
  • International Association of Administrative Professionals
  • Risk Management Association (RMA)
  • Real Estate Broker Association (REBA)

Certifications

  • Series 79 - Investment Banking Representative Exam
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Property Manager (CPM)
  • Certified Financial Planner (CFP)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Real Estate Finance Certification
  • Certified Mortgage Planner (CMP)

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