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Skills

  • MS Office
  • Guest experiences
  • Outstanding interpersonal skills
  • Communications
  • CyberMatrix software
  • Technical aptitude
  • Budgets
  • Detail-oriented
  • Policy and procedure adherence
  • Bank deposit preparation

Work Experiences

  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.
  • Won
  • Restocked shelves and racks, and made sure mannequins were in the right spot to draw customers in.
  • Got better.
  • Collaborated with vendors and manufacturers to develop effective marketing displays for the sales floor and windows.
  • Maintained a friendly and professional demeanor when dealing with customers.
  • Started it.
  • Attended 15 team meetings to express my concerns and provide constructive feedback to others each month.
  • Completed an average of 5 transactions in a timely manner each day.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.

Summaries

  • Reliable and punctual Sales Associate with a strong work ethic and over 12 years of retail experience.
  • Having an unrivaled commitment to customer service.
  • Seasoned
  • Night Manager with 3 years of budget management and risk assessment experience looking for a new role.
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Reliable Night Manager with 6 years of retail sales experience.
  • Deadline-driven
  • Within Retail, senior Night Manager and outstanding performer in vendor management and workflow optimization.
  • Versatile
  • Professional in retail sales who thrives in fast-paced, deadline-driven environments.

Accomplishments

  • Introduced new employee training programs focused on conflict resolution, decreasing workplace incidents by 54% over 6 months.
  • Spearheaded safety drills and evacuation protocols within the night shift team, ensuring preparedness and compliance in line with industry standards.
  • Increased employee engagement through nightly recognition programs, boosting night shift satisfaction scores by 66%.
  • Improved staffing efficiency during low-traffic periods, resulting in a $4 decrease in labor costs without compromising service delivery.
  • Implemented and monitored emergency procedures during overnight hours, ensuring rapid response readiness within 10 minutes for any incident.
  • Maintained a high level of guest service throughout the night by monitoring performance metrics and resolving escalated issues within 18 months.
  • Resolved product issue through consumer testing.
  • Decreased night shift overtime by restructuring workloads, leading to a savings of $3 annually.
  • Streamlined communication between night and day shifts via metric, improving issue follow-up rate by 42%.
  • Led and trained a team of 10 night shift employees, managing operational workflows with minimal interruptions.

Affiliations

  • National Association of Catering & Events (NACE)
  • Association of Night Shift Managers
  • Guest Services Professional Association
  • Project Management Institute
  • National Concierge Association
  • Association of Certified Hotel Accountants (ACHA)
  • International Hotel & Restaurant Association (IH&RA)
  • Professional Association of Innkeepers International (PAII)
  • Institute of Hospitality
  • Employee Engagement Network for Hotels

Certifications

  • Certified Public Accountant
  • Hospitality Energy Management/HVAC Efficiency Certification
  • First Aid/CPR Certified
  • CPR & First Aid Certification through Brightline, obtained 2017
  • Emergency Fire Evacuation Procedures (EFEP) Certification
  • Security Awareness and Emergency Response Training
  • ServSafe Alcohol Training and Certification
  • Conflict Resolution & Mediation Training, completed 2020
  • Salesforce
  • Hotel Housekeeping Management Certification from Brightline

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