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Skills

  • Medical transcription
  • EMR / EHR
  • Simple dressings
  • Time management
  • Process improvement
  • Chiropractic patient care
  • Medical office administration
  • Communications
  • Team building
  • Regulatory compliance

Work Experiences

  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Administered electrical stimulation treatments.
  • Immediately informed Certified Chiropractic Assistant of any unusual or urgent circumstances in the patients' condition or environment.
  • Collaborated with sales on developing personalized treatment strategies, improving average recovery rates by 33%.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Assisted the chiropractor in spinal manipulations.
  • Audited patient files and ensured compliance with privacy and regulatory standards, which led to zero compliance issues during internal audits.

Summaries

  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Achieved compliance with OSHA standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at improving diagnostic accuracy through proficient use of radiographic imaging technologies, achieving compliance with Lean standards in 2015.
  • Healthcare professional with over 6 years of experience in a fast-paced environment.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Gather patient information and assist with office operations and physician support, workflow optimization and vendor management.

Accomplishments

  • Received praise from patients and colleagues alike for delivering patient service excellence, increasing patient loyalty by 61%.
  • Reduced billing errors by actively engaging in continuing education for medical coding and chiropractic billing standards.
  • Supported patients in performing recovery exercises, contributing to a reduction in treatment time by 14 weeks.
  • Supported an interdisciplinary team of chiropractors and massage therapists to achieve a 80% increase in effective case resolution rates.
  • Processed insurance claims with a 64% resolution success rate, resulting in the recovery of $18 for outstanding patient claims.
  • Earned recognition from standard for excellence in patient care, contributing to overall clinic growth by 66%
  • Oversaw patient onboarding process and documentation, increasing patient record accuracy by 49%.
  • Handled patient triage and responded to urgent needs, reducing bottlenecks in daily operations by 11%, thereby improving treatment response times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced patient satisfaction by providing clear and compassionate explanations of treatment plans and post-care instructions, improving positive feedback ratings by 13%.

Affiliations

  • Provider for Workers' Compensation Health Care Network (WCHCN)
  • Participation in state-specific chiropractic association, such as Ohio Chiropractic Association
  • International Council of Nurses
  • Occupational Health and Safety Certifications through Vantage
  • Freemason
  • International Association of Administrative Professionals
  • Project Management Institute
  • Toastmasters
  • Certified Chiropractic Administrative Assistant (CCAA) from the ACA/CCCA
  • Board Certification from Illinois Board of Chiropractic Examiners

Certifications

  • Certified Chiropractic Clinical Specialist (CCCS) – standard
  • Occupational Health and Safety Administration (OSHA) Healthcare Compliance Certification – metric
  • Certified Business Analysis Professional (CBAP)
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • Certified Chiropractic Technician (CCT) – program
  • Certified Healthcare Administrative Professional (cHAP) – framework
  • HIPAA Compliance Officer Certification – system
  • Licensed Chiropractic Assistant (LCA) – method
  • Certified Kinesio Taping Practitioner (CKTP) – Kinesio Taping Association International
  • Salesforce

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