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Skills

  • MS Office
  • Project management planning
  • Stakeholder relationship management
  • CRM System Optimization
  • Research experience
  • Capacity planning for peak operational periods
  • Project management
  • Team management
  • Regulatory compliance oversight
  • Cross-departmental process coordination

Work Experiences

  • Acted as the point of escalation for customer service issues across 15 support teams, achieving a 26% increase in customer satisfaction scores.
  • Identified and managed service risks, recommending best practice enhancements and guidelines updates within the company.
  • Achieved $7 savings for FY 2022.
  • Achieved a 59% increase in workforce availability.
  • Achieved a 84% improvement in project completion time.
  • Achieved cost reduction within one year.
  • Coordinated a changeover of operational processes, reducing lead time by 43% and boosting productivity by 4%.
  • Produced framework by resolving business and service-related questions and concerns across Northwind.
  • Adjusted production schedules to account for changing circumstances such as material shortages and design changes.
  • Created and executed a vendor risk management framework, resulting in improvements in supplier reliability by 81%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 44% reduction in response times.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved consistent quarterly cost savings of $17.
  • Over 2 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Achieved a 63% improvement in project completion efficiency.
  • Proven ability to keep current on needs and meet supply demands by reviewing paperwork and consulting with teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Business Support Manager is a multi-talented Business Support Manager who is consistently rewarded for planning and operational improvements.
  • Achieved $9 in fiscal year savings.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 69% increase in team productivity by reengineering existing workflows and facilitating weekly strategy sessions.
  • Collaborated with product and sales teams to enhance customer support, resulting in a client satisfaction score improvement of 51% within three years.
  • Designed and implemented business continuity strategies that ensured seamless operations during emergency situations, reducing downtime by 31%.
  • Collaborated with department heads on payroll management and benefits to improve employee satisfaction metrics by 77%, while ensuring compliance with all regulatory requirements.
  • Implemented new business support systems that streamlined operations and improved reporting accuracy by 51%.
  • Collaborated with IT to develop a new customer support ticketing system, reducing average resolution time by 57% and increasing customer satisfaction.
  • Reduced operational overhead by negotiating vendor contracts and revising service agreements, realizing cost savings of $11 annually.
  • Documented and resolved system which led to process.
  • Developed robust capacity planning forecasts, ensuring optimal resource allocation during high-demand operational periods and reducing overhead costs by $13.

Affiliations

  • Institute for Organizational Effectiveness
  • Freemason
  • Business Continuity Institute (BCI)
  • Chartered Management Institute (CMI)
  • International Council of Nurses
  • Association for Computing Machinery
  • Jaycees
  • Project Management Institute (PMI)
  • National Association for Business Economics (NABE)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Certified Information Systems Auditor (CISA) by ISACA - 2019
  • Foundation Certificate in Business Analysis by BCS, The Chartered Institute for IT - 2017
  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Operational Risk Manager (CORM) by Ironclad Systems - 2019
  • Project Management Professional (PMP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ 2018
  • Certified Manager (CM) - 2018 by Institute of Certified Professional Managers

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