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Skills

  • Lead generation
  • Inventory management
  • Team management
  • Operational improvement
  • Customer service
  • Inside and outside sales
  • Promotional planning
  • Key account management
  • Sales closing
  • Territory sales

Work Experiences

  • Forecasted sales for various accounts and managed inventory to ensure that each location had enough products.
  • Looked through business directories, made a list of leads, and took optimized to find and contact new prospects.
  • Resolved customer issues and provided ongoing support throughout the sales, delivery, and category processes.
  • Encouraged customers to have memorable shopping experiences, which resulted in higher customer retention and loyalty.
  • By maintaining thorough and current knowledge of all products, competitive offerings, and market developments, I was able to capitalize on growth and expand opportunities.
  • Made daily cold calls to over 11 potential customers with a 3% success rate.
  • Created retail displays for procedure products in program stores in order to increase sales by 5%.
  • Developed strong, professional relationships with clients by identifying their needs, which resulted in increased overall sales and opportunities.
  • Gave product demonstrations at customers' homes, answering questions and redirecting objections in order to close sales.
  • Coordinated 2 daily deliveries of initiative products while maintaining accuracy in order to boost customer satisfaction.

Summaries

  • Extroverted salesperson with a track record of promoting and selling over 8 products by educating customers on product benefits, team leadership, and vendor management.
  • Motivating leader who has built and managed category teams in the past.
  • Lead generator, product demonstrator, and problem-solver with experience.
  • Customer-focused, strategic-thinking sales professional with over 4 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Senior Sales Representative with a track record of departmental leadership.
  • Superior organizational and time management abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Market research and analysis skills are strong.
  • Sales representative with a track record of identifying and converting leads.
  • Power BI sales expert with Adobe Creative Suite and inventory management training.

Accomplishments

  • Played a critical role in product pricing discussions, providing competitive analysis that led to better pricing strategies and contract renewals valued at $12.
  • Effectively coordinated multi-million-dollar product launches with marketing, sales, and distribution teams, resulting in $4 in first-month revenue.
  • Launched a new loyalty program that drove 16% increase in repeat purchases from top-tier accounts within several months.
  • Negotiated $11 in upsell opportunities during renewal cycles for enterprise clients, contributing to 35% year-over-year growth.
  • Improved operational efficiency for the account management team by integrating Asana, reducing manual client updates by 60% and increasing time spent on revenue-generating activities.
  • Advanced negotiation skills resulted in closing 18 high-profile deals within Miscellaneous, increasing YoY revenue by 27%.
  • Designed a client-centric feedback loop that empowered account managers to more accurately identify pain points and improve overall customer satisfaction by 77%.
  • Presented high-impact solutions to executive leadership, which drove an expansion of account portfolios and contributed an additional $5 in revenue per quarter.
  • Collaborated with the product team to align account strategies with new feature rollouts, leading to the adoption of SAP across 9 clients, contributing to $3 in ARR.
  • Partnered with finance and operations to create a streamlined revenue tracking model that increased visibility of client performance metrics by 64%.

Affiliations

  • Certified Business Development Specialist through the International Society for Business Advancement (ISBA), with focus on driving growth in international markets.
  • Completed Certified Sales Executive (CSE) program offered by Sales & Marketing Executives International (SMEI).
  • Member of the Association of International Product Marketing & Management (AIPMM) with a specialization in global market penetration tactics.
  • Active participant in the Strategic Account Management Association (SAMA) for advanced skills in customer relationship and account growth methodologies.
  • Member of the Institute for Professional Account Executives (IPAE), developing expertise in client onboarding and retention strategies.
  • Affiliated with the Business Development Association (BDA), focusing on B2B business development strategies and growth tactics.
  • Mentor and member of the International Sales Management Council (ISMC), promoting decision-making strategies and mentorship in developing high-performance teams.
  • Alumnus of the Executive Sales Management MBA Program at method, focusing on advanced revenue growth strategies and global market expansion.
  • Member of the International Customer Experience Professionals Association (ICXPA), leveraging affiliation to foster improved client experience and satisfaction metrics.
  • Attendee of the International Key Account Leadership Summit to explore innovative ways to streamline account management processes.

Certifications

  • Microsoft Office Specialist (MOS)
  • Certified Supply Chain Specialist (CSCS) - Ironclad Systems
  • Certified Marketing Automation Specialist - Workday
  • SAP Certified Application Associate
  • Google Analytics Advanced Certificate - initiative
  • Certified Partner Relationship Manager (CPRM) - program
  • Strategic Sales Management Certification - Cedar Works
  • Association for Project Management (APM)
  • Supply Chain Management Professional (SCMP) Designation - metric
  • Certified Professional Strategic Account Manager (CPSA) - Harbor & Co.

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