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Skills

  • Operations management
  • Bilingual in German
  • Contract auditing
  • Process improvement
  • Results-oriented
  • Customer satisfaction
  • Product ordering
  • Business Development
  • Positive learning process
  • Team Leadership

Work Experiences

  • Gathered and analyzed data to identify issues or trends, such as turnaround time and physician office issues.
  • Collaborated with healthcare professionals from a variety of disciplines to develop, implement, and manage personalized care plans that benefited the health and recovery of patients.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved 73% improvement across key performance indicators (KPIs).
  • Analyzed clinical data to predict patient risk.
  • Coordinated transportation and documented discharge transition plans in detail.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 48% improvement in patient satisfaction.
  • Assessed healthcare needs and tracked effectiveness and progress plans to achieve the desired outcomes.
  • Achieved results over a 9-month period.

Summaries

  • Immediate and individualized care is a strong suit of hers.
  • With 7 years of direct patient care experience, I am a dedicated Critical Care Registered Nurse.
  • Proficient in the use of Tableau and has a track record of efficient and effective triage.
  • Achieved a 74% rise in patient satisfaction surveys.
  • Achieved a 23% reduction in emergency room visits.
  • Excellent interpersonal and team-building skills; effectively collaborates with physicians, nurses, and other members of the healthcare team.
  • Top-producing salesperson and industry expert in Healthcare.
  • Achieved cost reduction through efficient care coordination.
  • Nurse Care Manager with 18 years of successful vendor management and strategic planning experience.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.

Accomplishments

  • Managed
  • Improved
  • Recommended
  • Collaborated with team of 5 in the development of program.
  • Consulted
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Designed customized training materials and programs for nursing staff, enhancing workflow efficiency and improving patient care proficiencies.
  • Won
  • Advised
  • Developed

Affiliations

  • Emergency Nurses Association (ENA)
  • Collaborative Case Management (CCM)
  • Association of Rehabilitation Nurses (ARN)
  • Project Management Institute
  • Association for Computing Machinery
  • Commission for Case Manager Certification (CCMC) Scrum Master
  • American Public Health Association (APHA)
  • Certified Case Manager (CCM) Certification
  • The Sigma Theta Tau International Honor Society of Nursing
  • Association for Nursing Professional Development (ANPD)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • Associate in Patient Advocacy (APA) - Patient Advocacy Certification Board (PACB)
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Credentialing Center (HPCC)
  • Certification in Care Management (CCM) - Cedar Works (Year)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Clinical Documentation Specialist (CCDS) – Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Certified Pediatric Advanced Life Support (PALS) - method
  • Certified Public Accountant (CPA)

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