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Skills

  • Business Development
  • Financial records and processing
  • Interdisciplinary teamwork
  • Bilingual in German
  • Budgets
  • Territory Sales Experience
  • OSHA safety expert
  • Family advocacy
  • Motivational interviewing
  • Credit and collections

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Achieved exemplary status during 2020 review.
  • Assessed risks for high-risk patients.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Authored educational training modules.
  • Assessed healthcare needs and tracked effectiveness and progress plans to achieve the desired outcomes.
  • Assessed risks and developed mitigation strategies for high-risk patients with chronic illnesses, contributing to a reduction in emergency room visits by 16%.
  • Assigned patients to qualified staff and specialized departments based on their treatment needs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted in policy development.

Summaries

  • Exceptional knowledge of initiative treatments, techniques, and diagnostic procedures as a Critical Care Registered Nurse.
  • Achieved 58% faster care processes.
  • Achieved a 52% increase in compliance rates.
  • Immediate and individualized care is a strong suit of hers.
  • Achieved cost reduction through efficient care coordination.
  • Achieved a 74% rise in patient satisfaction surveys.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Nurse Care Manager with 18 years of successful vendor management and strategic planning experience.
  • Nurse Care Manager with extensive experience and high motivation achieves expected results, demonstrates leadership, and serves as a resource in the management of clinically complex patients.
  • Registered Nurse with 11 years of experience in critical care.

Accomplishments

  • Engaged in clinical audit projects and successfully addressed identified gaps, bringing care standards in line with industry best practices and improving patient satisfaction by 27%.
  • Advised
  • Initiated
  • Reduced
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Monitored
  • Collaborated with multidisciplinary teams to address social determinants of health, increasing access to community resources and improving patient outcomes.
  • Trained
  • Proposed
  • Documented and resolved metric which led to category.

Affiliations

  • American Holistic Nurses Association (AHNA)
  • National Association of Healthcare Quality (NAHQ)
  • National Academy of Certified Care Managers (NACCM)
  • Institute for Healthcare Improvement (IHI)
  • American College of Healthcare Executives (ACHE)
  • International Association of Administrative Professionals
  • American Public Health Association (APHA)
  • Academy of Medical-Surgical Nurses (AMSN)
  • American Case Management Association (ACMA)
  • International Council of Nurses

Certifications

  • Certified Pediatric Nurse (CPN) - procedure
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Diabetes Educator (CDE) - Association of Diabetes Care & Education Specialists (ADCES)
  • Certified Nurse Educator (CNE) – National League for Nursing (NLN)
  • Google Certified Professional Cloud Architect

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