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Skills

  • Case management for survivors
  • Active listening and empathy
  • CCTV
  • Cross-cultural communication
  • Confidentiality and privacy compliance
  • Engagement with social service providers
  • Customer service
  • Operational improvement
  • Grant Writing and Fundraising
  • Courtroom accompaniment

Work Experiences

  • Collaborated with interdisciplinary teams to put care plans into action.
  • Developed a reputation for punctuality and hard work.
  • Educated patients about various resources, services, and programs to maximize care.
  • Used Jira to compile data gathered from various sources.
  • Assessed patient behavior and informed the clinical team of any changes.
  • Explained available program services to potential participants and outlined procedures to ensure that they were able to participate in program processes smoothly.
  • Suggested making better life choices to improve the client's outcomes.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding to phone inquiries.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Kept meticulous and accurate records of program activities and participant progress.

Summaries

  • Risk assessment in initiative settings and workflow optimization in performance reporting settings.
  • Survivor Advocate with strategic planning and performance reporting abilities.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Well-versed in quality assurance and always looking for new ways to improve strategies and help.
  • Survivor Advocate who is compassionate and has 8 years of experience coordinating community programs and allocating resources.
  • Accomplished Survivor Advocate.
  • Accomplished Survivor Advocate and grant writer.
  • Boosted service delivery effectiveness by 65%.
  • Asana and Tableau experts with exceptional interpersonal skills.
  • Motivating leader who has built and managed procedure teams in the past.

Accomplishments

  • Developed a comprehensive case management system that tracked client progress across 8 service areas, resulting in improved follow-up care and an 16% boost in survivor retention.
  • Guided clients through complex legal systems, such as securing restraining orders and guardianship, with a 80% success rate in protecting clients’ rights.
  • Partnered with vocational trainers to create a workforce development program, empowering 15 survivors to obtain sustainable employment within 5 months of graduation.
  • Developed new outreach strategies for underserved communities, achieving 47% increase in awareness and access to support services.
  • Assisted in developing a state-wide hotline for survivors of violence, managing 10 calls annually and offering 24/7 support to individuals experiencing immediate danger.
  • Established a consistent intake procedure that integrated trauma-informed care principles, reducing intake errors by 79% and enhancing client trust and safety.
  • Authored and delivered educational materials on trauma-informed legal advocacy, training 6 law enforcement officers and reducing survivor retraumatization during investigations by 44%.
  • Trained and mentored a new cohort of crisis volunteers, achieving a 18% increase in team readiness and consistently improving response times by 16 minutes.
  • Successfully advocated for policy changes in Atlanta, resulting in new resource allocation for survivors of domestic violence from underfunded communities.
  • Conducted 9 annual survivor empowerment workshops, providing clients with vital skills in advocacy, negotiation, and emotional resilience.

Affiliations

  • Volunteer, Crisis Text Line, 2022
  • Participant, Domestic Violence Awareness Month National Campaigns, 2018
  • Organizer, Sexual Assault Awareness Week, program, 2018
  • Chapter Co-Chair, National Domestic Violence Coalition, Columbus
  • Member, National Sexual Violence Resource Center (NSVRC)
  • Member, National Organization for Victim Assistance (NOVA)
  • Alumni Member, Peer Advocacy Counseling Program, program, 2016
  • Certified School and Community Advocate, Meridian, 2021
  • Certified Advocate, National Advocate Credentialing Program (NACP)
  • Member, Trauma Recovery Network, Tableau

Certifications

  • Certified Crisis Intervention Specialist (CCIS) - Harbor & Co.
  • Certified Victim Support Advocate - Vantage
  • National Center on Domestic and Sexual Violence (NCDSV) Certification
  • Art Therapy in Crisis Intervention Certification - initiative
  • Google Certified Professional Cloud Architect
  • Certified Crisis Hotline Specialist - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Community Health Worker (CCHW) - Colorado
  • Certified Clinical Trauma Professional (CCTP) - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)

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