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Skills

  • System Repair
  • Framework equipment
  • Diagnosing and troubleshooting network issues
  • Business operations
  • Configuring equipment
  • Client Satisfaction Improvement Strategies
  • Circuit issue diagnosis and repair
  • Documentation process optimization
  • Process improvement
  • Budgets

Work Experiences

  • Collaborated with external vendors.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Achieved recognition for consistency.
  • Contributed to a 76% operational increase.
  • Catered for anticipated service growth of 56%.
  • Achieved a 14-hour reduction in service interruptions.
  • Looked for industry trends on social media and through online sources.
  • Achieved recognition for technical accuracy.
  • Oversaw the delivery of program project by initiative team, which resulted in program.
  • Answered 14 calls per one year to help customers with their questions and concerns.

Summaries

  • Delivered on-time, high-quality work.
  • Consistently delivered results on or ahead of schedule.
  • Central Office Installer known for delivering customized telecom configurations.
  • Costs were consistently reduced while profits were increased.
  • Central Office Installer is a multi-talented Central Office Installer who is consistently rewarded for planning and operational improvements.
  • Delivering high-quality telecommunication system installations, including telephony and switching configurations, while adhering to industry safety protocols and federal guidelines.
  • Committed to delivering seamless service transitions.
  • Achieved a 82% increase in system reliability.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved flawless cable splicing in fiber optic projects.

Accomplishments

  • Applied advanced knowledge of Salesforce to resolve infrastructure bottlenecks, increasing throughput by 47%.
  • Reduced installation time for fiber circuits by 80% through the development of a new workflow adopted company-wide.
  • Installed and configured routers, switches, and fiber terminations, providing clients with vendor management at Austin within category.
  • Documented installation processes for Salesforce, creating an easily replicable template used in 17 regional installations.
  • Implemented quality assurance protocols that reduced signal disruption complaints by 16%.
  • Directed the upgrade of Workday, resulting in a seamless transition for 5 users with minimal downtime.
  • Partnered with equipment vendors to facilitate the delivery and installation of critical telecom components on method ahead of schedule.
  • Implemented a centralized equipment tracking system, cutting hardware deployment time by 34%.
  • Assisted in the installation and testing of Workday, ensuring full optimization before live deployment.
  • Streamlined cable routing processes reducing installation time by 28% across a network of 9 central offices.

Affiliations

  • The Midwest Electrical Worker Union
  • Involvement in Telecom Infrastructure Development Conferences
  • Telecom Care and Installation Professionals Network
  • Certified by National Cable & Telecommunications Association (NCTA)
  • National Institute for Certification in Engineering Technologies (NICET)
  • Continuing Education in Fiber Optic Network Design - 2020
  • International Association for Radio, Telecommunications and Electromagnetics (iNARTE)
  • Rotary International
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Certifications

  • Cisco Certified Network Professional (CCNP) Routing and Switching
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Network Administrator (CWNA)
  • Global Information Assurance Certification (GIAC) Systems and Network Auditor (GSNA)
  • Certified Public Accountant (CPA)
  • Certified Central Office Technician (CCOT) by Beacon Labs
  • NIST Cybersecurity Framework (CSF) – Network Installation Focus
  • Hazards and Regulatory Compliance Training Certification for Telecom Installers
  • Apple Certified Associate (ACA)

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