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Skills

  • Compliance with legal billing regulations
  • Stakeholder engagement
  • Financial statement preparation
  • Billing Process Optimization
  • Operational improvement
  • Invoice management system implementation
  • Revenue forecasting
  • Closing processes
  • Accounts receivable reconciliation
  • Cash application

Work Experiences

  • Consistently exceeded monthly revenue targets.
  • Achieved a 56% dispute resolution rate.
  • Assisted Legal Account Representatives in properly applying customer remittances while working with Legal Account Representative.
  • Collaborated with legal assistants to coordinate client onboarding, ensuring a seamless introduction while maintaining high retention rates.
  • Acted as liaison between legal teams and clients.
  • Achieved a 38% increase in client satisfaction.
  • Built easy-to-navigate account overviews.
  • Boosted team efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved recovery in 2017.

Summaries

  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Accounts Receivable Specialist with 10 years of experience in the accounts receivable function.
  • Achieved results over 2 months.
  • Average resolution time of 14 days.
  • Accounts Receivable Specialist with 7 years of experience in the accounts receivable department.
  • Achieved a 41% reduction in billing discrepancies.
  • Strengths in performance reporting and strategic planning backed up by Miscellaneous training.
  • Accomplished Legal Account Representative.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently surpassed revenue forecasts.

Accomplishments

  • Developed a strategy to improve accounts receivable turnaround time, reducing outstanding balances by 14% within the past year.
  • Successfully negotiated payment terms with clients, reducing overdue balances by 48%.
  • Coordinated with legal management teams and finance departments, improving communication workflow by 21%.
  • Collaborated with third-party vendors to enhance invoice processing systems, reducing average invoicing time by 8 days.
  • Successfully liaised with external auditors during annual assessments, ensuring zero billing discrepancies in 2020.
  • Collaborated with legal teams to ensure financial compliance during audits, reducing risk by 83%.
  • Led company-wide audit preparation efforts, reducing the occurrence of financial discrepancies by 55%.
  • Maintained up-to-date records of legal client accounts, ensuring 100% compliance with system.
  • Implemented ongoing budget analysis tools and procedures, resulting in standard for annual financial planning.
  • Developed and applied customized payment solutions for clients, resulting in a 66% reduction in account delinquencies.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Association of Corporate Counsel (ACC)
  • International Association for Contract & Commercial Management (IACCM)
  • National Association of Credit Management (NACM)
  • Toastmasters
  • National Association of Legal Assistants (NALA)
  • National Society of Compliance Professionals (NSCP)
  • Council of Institutional Investors (CII)
  • Society of Corporate Secretaries and Governance Professionals

Certifications

  • Chartered Institute of Legal Executives (CILEx) Financial Compliance Course
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Professional Risk Manager (PRM) - Cedar Works
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Legal Billing and Practice Management Certification - 2020

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