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Skills

  • Customer satisfaction improvement
  • Coaching and mentoring
  • Accomplished manager
  • Sales forecasting
  • Sales reporting
  • B2B relationship management
  • Customer satisfaction surveys
  • Post-purchase engagement techniques
  • Cross-departmental collaboration
  • Client relationship building

Work Experiences

  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Increased sales revenues to $16 for procedure services by utilizing effective negotiating skills.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Increased market penetration and sales figures by 15% by leveraging supplier relationships and personally overseeing negotiations.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Increased the team's revenue by over $18 in sales.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Kept up to date on competitor products and pricing in the markets I served.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Customer Development Executive and outstanding performer in process improvement and risk assessment.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Aligned product improvements with customer feedback.
  • Skilled in vendor management and capable of streamlining daily activities to increase productivity and sales.
  • Achieved 20% growth in customer satisfaction.

Accomplishments

  • Regularly exceeded monthly sales targets by an average of 42% with a focus on customer relationship building.
  • Collaborated on cross-selling initiatives that resulted in a 81% increase in product bundling sales.
  • Led the successful onboarding of 4 new clients, increasing customer base by 21% within the past year.
  • Surpassed annual sales quota by 21% through proactive customer outreach and effective upselling tactics.
  • Implemented a customer feedback loop that resulted in a 15% improvement in client satisfaction scores.
  • Delivered training presentations to 15 sales team members, resulting in a 60% increase in successful customer conversions.
  • Monitored and analyzed customer feedback, adjusting sales tactics to improve conversion rates by 51%.
  • Led sales presentations for Tableau, contributing to a 80% increase in overall market share within the Southwest.
  • Proactively identified upsell opportunities for Microsoft Excel, driving an additional $18 in revenue per quarter.
  • Built and managed customer acquisition strategies that resulted in a 23% growth in key account sales.

Affiliations

  • Certified Customer Success Manager (CCSM) from SuccessCOACHING, 2015
  • Professional association with the Strategic Account Management Association (SAMA) to excel in relationship building
  • Society of Human Resource Management
  • Lions Club
  • American Marketing Association
  • Participant in Forrester's Customer Experience Certification Program 2017, focusing on experience optimization
  • American Medical Informatics Association
  • Certified Negotiation Specialist through the International Society of Performance Improvement (ISPI), excelling in high-value client negotiations
  • Collaborator with B2B Marketing Leaders Forum in Chicago since 2020
  • Active subscription to Customer Success Collective, regularly engaging with thought pieces on client success and turnover reduction

Certifications

  • Customer Relationship Management Professional (CRMP) - system
  • Certified Public Accountant
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • Advanced Social Media Strategy Certification - Hootsuite Academy
  • CRM Essential Training - framework
  • ServSafe
  • Project Management Professional (PMP)
  • Customer Acquisition Specialist Certification - category
  • Salesforce Administrator Certification - framework
  • HubSpot Inbound Sales Certification - standard

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