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Skills

  • Strategic account development
  • Territory management
  • Customer Onboarding Optimization
  • New business development
  • Lead conversion growth
  • Extensive personal network
  • Systems and software programs
  • Analytical problem solver
  • Sales reporting
  • Review of contracts

Work Experiences

  • Hired 3 sales representatives over a 6 months period.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 9%.
  • Cut one year spending by 11% by using Jira to create effective budgets.
  • Achieved an industry-leading initiative by applying strategic standard industry knowledge and leadership skills.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.

Summaries

  • Clear understanding of budget management and risk assessment as well as data analysis training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Added more than $4 in quarterly revenue.
  • Achieved 84% customer satisfaction increase.
  • Customer Development Executive with 17 years of successful process improvement and team leadership experience.
  • Achieved a 68% increase in lead conversion through CRM pipeline management and targeted acquisition strategies, helping expand the customer base across Seattle.
  • Sales Manager with over 3 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Achieved growth over one year.

Accomplishments

  • Streamlined key account management process, reducing follow-up times by 55% and improving overall client satisfaction scores.
  • Built and managed customer acquisition strategies that resulted in a 23% growth in key account sales.
  • Led sales presentations for Tableau, contributing to a 80% increase in overall market share within the Southwest.
  • Designed and executed customer-focused email marketing strategies that achieved an open rate of 60%, exceeding industry benchmarks.
  • Frequently engaged in problem-solving for customer issues, leading to sustained business relationships and long-term loyalty from 12 clients.
  • Collaborated on cross-selling initiatives that resulted in a 81% increase in product bundling sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and analyzed customer feedback, adjusting sales tactics to improve conversion rates by 51%.
  • Represented the company at category, successfully networking with 6 potential clients and securing 25% follow-up meetings.
  • Utilized data-driven insights to tailor sales pitches, leading to a 34% higher win rate for targeted accounts.

Affiliations

  • Member of the Association for Data-driven Marketing and Advertising (ADMA), focusing on customer segmentation
  • Certified Negotiation Specialist through the International Society of Performance Improvement (ISPI), excelling in high-value client negotiations
  • Affiliated with the Digital Customer Experience Community, contributing insights around client relations and retention
  • Toastmasters
  • Member of the Customer Experience Professionals Association (CXPA) (2015-Present)
  • Affiliated with Sales Hacker, participating in discussions on innovative customer success trends
  • American Medical Informatics Association
  • International Council of Nurses
  • Instrumental affiliate in the Value Selling & Sales Enablement Association (VSSEA) to cultivate strategic upselling capabilities
  • Certified Customer Success Manager (CCSM) from SuccessCOACHING, 2015

Certifications

  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • Strategic Account Management Certification - procedure
  • Certified Public Accountant
  • ServSafe
  • Sales Operations Science Certification - standard
  • SHRM Certified Professional (SHRM-CP)
  • Google Analytics Individual Qualification (IQ) - procedure
  • Negotiation Mastery Certification - Harvard Business School Online
  • CompTIA A+ Technician
  • Advanced Social Media Strategy Certification - Hootsuite Academy

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