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Skills

  • Security systems
  • Inventory management
  • Scheduling participants
  • Insurance billing
  • Invoice generation
  • Business operations
  • Client action plan development
  • Web-based scheduling
  • Client onboarding efficiency
  • Crisis intervention strategies

Work Experiences

  • Was in charge of the recruitment and screening of 17 potential participants.
  • Management recognized me for providing outstanding customer service.
  • Collaborated with local community service providers.
  • Assisted clients during critical situations.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Was in charge of all tasks delegated to me, including risk assessment and client relations.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Answered 15 phone calls per two years to assist customers.
  • Built long-term relationships with key housing authorities in Seattle, securing 2% higher priority for at-risk clients needing emergency shelter services.
  • Advocated for clients.

Summaries

  • Achieved placement rates of 78%.
  • Offering organizations in the Miscellaneous over 12 years of experience in various roles.
  • Jira and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Expert in metric with a strong aptitude for automated and optimized.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved an impressive 22% approval rate for escalated applications.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Placement Intake Worker is a hardworking and dependable Placement Intake Worker who excels at quality assurance and stakeholder engagement.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Placement Intake Worker.

Accomplishments

  • Achieved a 80% increase in client satisfaction by integrating personalized housing placement solutions with individualized needs assessments.
  • Led a staff-wide initiative to update intake procedures, resulting in a 33% decrease in missed client follow-ups and improved overall satisfaction.
  • Incorporated trauma-specific protocols into everyday client interactions, leading to a 32% increase in engagement retention.
  • Established revised intake protocols based on trauma-informed care principles, increasing client trust metrics by 82%.
  • Improved team cohesion and knowledge sharing by developing standardized training programs for new intake workers, reducing staff onboarding time by 36%.
  • Developed and implemented individualized service plans, improving housing stability outcomes for 53% of clients within 4 months.
  • Reduced client intake backlog by 34% within 16 months through process automation and staff retraining efforts.
  • Conducted comprehensive needs assessments, matching clients with emergency housing solutions, and reducing intake processing time by 68%.
  • Collaborated with mental health professionals to integrate support into the housing placement process, improving dual stability outcomes for 80% of clients.
  • Secured partnerships with 3 community organizations, enhancing client resource options and reducing placement delays by 20%.

Affiliations

  • Federal Emergency Management Agency’s (FEMA) Transitional Shelter Assistance Program - Certified Trainer
  • Street Outreach Network (SON) – Providing guidance on intake processes for unhoused individuals
  • International Federation of Social Workers (IFSW) – Active in housing policy advocacy initiatives
  • American Public Human Services Association (APHSA) – Contributed to policy advocacy regarding housing challenges
  • Council on Social Work Education (CSWE) - Facilitator at Housing and Homelessness Conference, 2022
  • Boston Task Force on Housing Instability - Attendee & Panelist, discussed client barriers assessment strategies
  • National Coalition for the Homeless (NCH) - Coordinator for community fundraisers since 2015
  • American Association of Service Coordinators (AASC) - Active Member since 2016
  • Council of Community Services - Developed intake procedure enhancements in collaboration with state bodies
  • Bridge of Hope National - Affiliate working with families facing housing instability

Certifications

  • CompTIA Security+
  • Certified Human Services Professional (CHSP) – National Organization for Human Services, 2018
  • First Aid/CPR
  • Family Strengths Network Certification – Northwind, 2024
  • Microsoft Office Specialist (MOS)
  • SAP Certified Application Associate
  • Project Management Professional (PMP)
  • HIPAA Compliance Certification - Meridian 2017
  • Certificate in Housing Counseling & Homeless Services – Brightline, 2023
  • Certification in Person-Centered Planning – Harbor & Co., 2016

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