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Skills

  • MS Office
  • Accurate payment posting
  • Analysis of customer credit worthiness
  • Days Sales Outstanding (DSO) Improvement
  • Early collections strategies
  • Closing processes
  • Organization
  • Cross-functional team leadership
  • Customer account reconciliation
  • Data entry automation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with legal teams on delinquent accounts.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Addressed billing inquiries.
  • Assisted Billing and Collections Specialists in properly applying customer remittances while working with Billing and Collections Specialist.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed and cleaned customer databases, reducing outstanding balances by $14 over several months.
  • Achieved 77% satisfaction rate.
  • Cleaned customer databases.
  • Assessed and approved credit applications for SAP, minimizing bad debt risk and increasing overall revenue by $3.

Summaries

  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Collaborated with legal teams to negotiate settlements that preserved client relationships while reducing financial losses by $14 from delinquent corporate clients.
  • Billing and Collections Specialist with a track record of driving process improvements and implementing payment systems that streamline workflows and enhance accuracy.
  • Assessed risk effectively.
  • Achieved results within several months.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Billing and Collections Specialist is a multi-talented Billing and Collections Specialist who is consistently rewarded for planning and operational improvements.
  • Analyzed financial reports.

Accomplishments

  • Automated invoicing procedures using Power BI, cutting data entry errors by 54% and reducing processing time by 17%.
  • Resolved account disputes through effective communication and negotiation, reducing write-offs by $11 over 18 months.
  • Optimized cash flow strategies and helped lower bad debt risk by implementing stricter credit assessment protocols, resulting in a 62% overall reduction in bad debt.
  • Documented and resolved category which led to process.
  • Reduced overdue accounts by 56% by implementing enhanced follow-up processes and introducing automated payment reminders.
  • Negotiated payment terms with high-risk clients, minimizing overdue balances and recovering 75% of outstanding receivables.
  • Enhanced accounts receivable forecasting techniques, enabling the company to achieve 41% cash flow improvement over two years.
  • Collaborated with the sales team to identify and mitigate credit risk, reducing potential defaults by 8 in several months.
  • Monitored and enforced payment terms for Adobe Creative Suite services, leading to a 30% increase in timely payments within several months.
  • Created customized metrics dashboards for monitoring payments and receivables, improving response time on overdue accounts by 56%.

Affiliations

  • Payment Processing and Compliance Taskforce – framework, 2017
  • Association of Finance and Accounting Professionals – Regular Contributor, 2021
  • Association for Supply Chain Management (APICS)
  • Strategic Planning Committee Chair – Finance and Accounting Professionals Network, 2018
  • Licensed Member – American Academy of Finance and Accounting Services (AAFAS), 2021
  • Financial Operations Council Member – Providing Billing and Collections Expertise, 2024
  • National Association of Social Workers
  • Project Management Institute
  • American Society of Safety Professionals
  • Business Networking International (BNI) – Chapter Representative for Financial Services

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • Revenue Cycle Certification for Healthcare Billing - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Xero Advisor Certification - QuickBooks
  • American Academy of Professional Coders (AAPC) Certified Professional Biller (CPB)
  • Certified Credit Executive (CCE) – initiative
  • International Association of Credit and Collection Professionals (ACA International) Credit and Collection Compliance Officer
  • CompTIA A+ Technician
  • Certified Revenue Cycle Specialist (CRCS-I/CRCS-P) - 2022

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