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Skills

  • Regulatory compliance
  • Payment collection
  • Patient intake and check-in procedures
  • Electronic medical record (EMR) systems proficiency
  • Reminder calls
  • Cross-departmental communication
  • Multitasking in high-pressure environments
  • Outpatient care
  • HIPAA compliance and patient confidentiality
  • Medical transcription

Work Experiences

  • Made a contribution
  • Had a conversation
  • Removed invalid computer alerts and cleaned accounts to ensure information accuracy.
  • Double-checked patient data such as insurance, demographics, and medical history to keep information current.
  • Provided
  • Responded to insurance company correspondence to confirm the patient's coverage.
  • Was in charge of the project.
  • Patients paid me and I scanned their identification and insurance cards.
  • Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
  • Was in charge of representing

Summaries

  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Patient care, education, and counseling are all areas in which she excels.
  • Highly knowledgeable in procedure and metric medical devices, with experience ranging from competitive offerings to cutting-edge developments, instructional training, and on-site guided applications.
  • Service-driven
  • Working in method and category settings to meet all provider and patient needs is part of my background.
  • Versatile
  • With a gift for leading by example, she excels at providing comprehensive patient care and education.
  • Medical Receptionist with 5 years of successful team leadership and data analysis experience.
  • Demonstrated ability to use management principles to advocate for the needs of patients and healthcare organizations.
  • Open and clear communicator with strong organizational, multitasking, and prioritization abilities, as well as a customer-focused and compassionate personality.

Accomplishments

  • Documentation: Ensured charting accuracy through precise documentation.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Documented and resolved initiative which led to process.
  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Patient Care: Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Monitored patients' respiration activity, blood pressure and blood glucose levels.
  • Assisted healthcare providers with the preparation of patient files and charts, speeding up medical consultations by 6 minutes per patient.
  • Led training sessions for new staff on EMR system, boosting team efficiency by 46% within the first 5 months.
  • Improved patient communication via phone and email, leading to a 24% increase in positive patient interactions.
  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Managed high-volume front desk traffic during peak periods, ensuring smooth operations and reducing average patient wait time by 17 minutes.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute
  • Association of Health Care Office Management (AHCOM)
  • Association of Information Technology Professionals
  • Continuing Education for Healthcare Office Professionals (CEHOP)
  • Certified Medical Administrative Assistant (CMAA Certification)
  • Medical Group Management Association (MGMA)
  • American Medical Informatics Association
  • Toastmasters
  • National Healthcareer Association (NHA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Front Office Professional (CFOP) from Beacon Labs
  • Certified Electronic Health Records Specialist (CEHRS)
  • Basic Life Support (BLS) Certification from Vantage
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • ANA Certified in Adult NP
  • Trauma Nurse Core Course (TNCC)
  • Prehospital Trauma Life Support (PHTLS)

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