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Skills

  • Staff development plans
  • Supervision
  • Behavioral interview training
  • Coaching and mentoring
  • Small Group Instruction
  • Curriculum development
  • MS Office
  • Effective onboarding strategies
  • ADDIE expertise
  • Team building

Work Experiences

  • Coached over 6 supervisors.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.
  • Achieved an average 36% year-on-year improvement in workforce productivity.
  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
  • Planned the company's annual summer and holiday events, as well as team-building training initiatives.
  • Analyzed post-training feedback.
  • Boosted training efficacy by 62%.
  • Achieved results within the first 10 months.
  • Collaborated with senior executives.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.

Summaries

  • Accomplished Staffing Training Manager who facilitated Top Performer-winning talent development programs, improving employee satisfaction and engagement by 75%. Strong advocate of aligning training programs with corporate mission and vision.
  • Achieved a 33% improvement in team collaboration.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Achieved 40% higher management satisfaction rates.
  • Confident training leader with demonstrated planning, organizational, and leadership skills in cross-functional collaboration.
  • Sharp professional promoting quality assurance and data analysis as part of a broad skill set.
  • Effective at leading classes on a variety of subjects.
  • Adept at adapting to changing industry requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.

Accomplishments

  • Developed virtual training solutions that were adopted company-wide, providing learning access to over 7 employees across 15 offices.
  • Resolved product issue through consumer testing.
  • Partnered with external vendors to implement subject-matter expertise training, impacting 17 employees and lowering knowledge gaps by 66%.
  • Documented and resolved method which led to system.
  • Collaborated with HR to improve e-learning platforms, increasing user adoption rates by 26% and cutting costs by $2 annually.
  • Designed and facilitated an e-learning course used by over 17 employees globally, resulting in 38% more efficient onboarding processes.
  • Created a peer-trainer program that empowered staff development and reduced external training expenses by $15/year.
  • Revamped employee training procedures, directly improving performance metrics by 65% within 2015.
  • Developed and delivered a robust succession planning framework, collaborative across 8 departments resulting in higher retention.
  • Implemented soft skills workshops across 10 departments, leading to a measurable 48% enhancement in interpersonal communication.

Affiliations

  • American Marketing Association
  • National Human Resources Association (NHRA)
  • Society of Human Resource Management
  • HR Certification Institute (HRCI)
  • American Medical Informatics Association
  • Rotary International
  • eLearning Guild
  • International Employee Assistance Professionals Association (EAPA)
  • National Association of Social Workers
  • National Staff Development and Training Association (NSDTA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Emotional Intelligence Specialist Certification (EISC) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Human Resources Specialist - Training & Development (CHRS-TD) - initiative
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Facilitator of Employee Training (CFET) - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Organizational Development Certification - initiative

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