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Skills

  • Music showcase training
  • Territory Sales Experience
  • Product ordering
  • Internal auditing
  • Process improvement
  • Client-focused
  • Business operations
  • Market outcomes
  • Category equipment
  • Customer satisfaction

Work Experiences

  • Forecasted renewable and nonrenewable resource production, consumption, and supply.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Accelerated care delivery.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of billing, collection, and reporting for an office that generated over $17 per year.

Summaries

  • Intake Coordinator with 14 years of successful budget management and cross-functional collaboration experience.
  • With over 5 years of experience in the metric industry, I am committed to organization and collaboration.
  • Among his accomplishments is the creation of a procedure app for use in the metric industry.
  • Intake Coordinator is a well-organized Intake Coordinator who is well-versed in healthcare processes and administrative requirements.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Trained in QuickBooks and possesses exceptional client relations abilities.
  • In-depth surveys and market reviews have been conducted in the past to analyze conditions and compile targeted assessments of various economic areas and trends.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Meticulous Intake Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using SAP.

Accomplishments

  • Implemented a new EHR system that seamlessly integrated intake data, reducing data entry time for intake coordinators by 47%.
  • Increased sales 17% over the past year.
  • Reduced patient wait times by 28% through an optimized triage system, enabling faster assignment of urgent cases.
  • Took ownership of discharge planning instructions, increasing discharge preparation accuracy by 43% and reducing re-hospitalizations.
  • Guided 12 patients through the intake process each week, reducing wait times by 27% and improving overall satisfaction based on survey results.
  • Designed a follow-up intake audit tool, which flagged 16 errors and improved compliance with healthcare regulations by 64%.
  • Enhanced patient intake workflow by eliminating bottlenecks, leading to a 31% improvement in patient satisfaction ratings over system.
  • Established a patient-centric intake protocol that resulted in 10 positive patient feedback reviews within method.
  • Collaborated with IT to develop new online patient intake forms, resulting in a 65% increase in user satisfaction with the intake process.
  • Developed a comprehensive training program for new intake coordinators, reducing onboarding time by 29%.

Affiliations

  • American Medical Group Association (AMGA)
  • Society of Human Resource Management
  • Alliance for Patient Access (AFPA)
  • Freemason
  • Lions Club
  • Certified Professional in Healthcare Quality (CPHQ)
  • National Healthcare Access Association (NHAA)
  • American Society of Safety Professionals
  • National Association of Healthcare Access Management (NAHAM)
  • The American Association of Medical Assistants (AAMA)

Certifications

  • Lean Healthcare Certification - Northwind - Portland
  • Certified Medical Office Manager (CMOM)
  • Certified Practice Manager (CPM) - Meridian
  • Certified Intake Specialist - Raleigh
  • Medical Billing and Coding Specialist Certification - Raleigh
  • Certified Healthcare Access Manager (CHAM)
  • Patient Experience Certification - Cedar Works - 2023
  • Certified Social Worker (CSW) - Portland
  • Project Management Professional (PMP) for Healthcare - 2021
  • CompTIA Network+

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